Assistant Manager Operations

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for an Assistant Manager (L6) to join our team at MBPS. In this role, you will be primarily responsible for the day-to-day operations of the program according to the scope of work and service level requirements. Duties include hiring, coaching and development to direct reports, managing performance, and developing tactical approaches to act on any identified needs.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Resource Management: Ensure the provision and coordination of necessary resources. Focus on key metrics and achieve short-term objectives.

• Performance Management: Set clear performance expectations and prepare effective performance plans. Provide monthly feedback on service, quality, and productivity.

• Staff Development: Assess staff strengths and development needs. Allocate time and resources for professional development and provide coaching.

• Process Improvement: Seek and implement process improvement ideas. Collaborate with the Director of Operations to enhance efficiency and reduce operational expenses.

• Training Support: Work closely with On-the-Job Trainers (OJTs) and Learning & Development (L&D) teams to support ongoing training initiatives.

Qualifications:

• College degree or equivalent work experience required.

• 5+ years of experience in a large business with 2+ years of experience in managing operations and/or project management.

• 3-5 years annuity or financial services industry experience.

• Critical thinking; able to identify root cause of issues and takes the necessary steps to solve larger problems.

• Excellent verbal and written communication skills.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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