Activation Outbound Specialist

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

An exciting opportunity has become available for an Activation Outbound Agent to join our high performing Service Delivery team at AGL.

Based in Moruya and reporting to the Activations Team Leader, the Activation Outbound Agent will work to make outbound calls to customers to confirm order details, assist getting online, or clarify any exceptions to orders to provide a positive onboarding experience for all customers in the telco space.

In this dynamic role you’ll work directly with the Activations Team Leader to help shape the customer journey and deliver an outstanding personalised service to our customers each and every time, whilst adhering to best practice complaint management.

What you’ll be doing:

• Work with Service delivery team to clarify order details

• Provide ongoing feedback to the Activation Team Leader to help shape the customer journey

• Case management of complex orders

• Make outbound calls to customers with stalled services

• Provide a high customer experience from order through to activation

About You

As a customer focused individual, you will bring demonstrated experience in providing a personalised service, dispute resolution and complaint management. You will be a team player who brings an aptitude for critical analysis and a desire to contribute to the strategic goals of the team.

What we look for in our Activation Outbound Agents:

• Customer Advocacy in all that you do

• Ability to work autonomously and within a team

• Exceptional stakeholder management ability

• High level of communication skills, both written and verbal

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location:

Moruya NSW 2537

Job Family Group:

Administration - Support - Service