Search the 10 jobs at TTEC Digital

The Principal Architect in Technology Consulting at TTEC is responsible for gathering requirements, analyzing gaps, designing architecture, reviewing technical solutions, and monitoring project delivery. The role involves collaboration with cross-functional teams and delivering results on multiple projects while participating in continuous learning to maintain expert knowledge in Salesforce and related technologies.

The Principal Consultant will lead Salesforce practice, conduct requirements elicitation, perform gap analysis, propose architectural designs, monitor solution delivery, and mentor team members. The position involves collaboration with cross-functional teams and requires experience in Salesforce implementation and administration.

As a Billing Coordinator, you will work with the TTEC Digital Account team to manage client invoicing, revenue forecasting, and service reviews. Responsibilities include reviewing billable hours, approving invoices, and ensuring timely invoice payments, all while maintaining strong organizational skills and attention to detail.

As a Billing Coordinator, you will manage client commercial experiences, including billing and invoicing processes, revenue forecasting for assigned accounts, and monitoring platform usage statistics with commercial implications. You will work remotely and collaborate with the account team to ensure timely invoice creation and payments.

The Account Executive at TTEC Digital is responsible for generating business revenue through acquiring new clients and expanding existing accounts by selling NICE CXone solutions. This role focuses on forming strategic partnerships, conducting market research, and leveraging relationships to maximize sales opportunities and ensure successful post-sale implementations.

Lead voice and digital AI Self-Service solutions for large, multi-location contact centers. Design and implement AI self-service applications with Google CCAI. Serve as a project lead for Google Delivery practice. Integrate backend systems and perform testing.

Seeking an enthusiastic Google CCAI Developer with a passion for new tech to provide technical solutions using Google technologies for client needs. Responsibilities include supporting AI solutions, designing applications, and collaborating with project teams.

As a Google CCAI Architect at TTEC Digital, you'll design and implement AI-driven customer experience solutions, lead projects in a multi-site environment, manage developer teams, and create detailed solution documents. Keeping abreast of AI advancements is vital, alongside collaborating with clients and ensuring project success.

Lead design sessions, create design documentation, conduct end user training on Genesys systems, provide mentorship to teammates, create best practices for design, testing, and training, collaborate with customers to develop design specifications, compare current operations vs best practices, identify improvement opportunities, conduct QA testing, assist with solution integrations, and conduct customer and internal product training.

Seeking a Conversational AI Designer fluent in Portuguese to design AI-based conversational solutions and experiences across voice and digital channels using Google CCAI technology. Remote opportunity with responsibilities including dialog system design, machine learning, and NLP fundamentals.