Principal Consultant - AWS

TTEC Digital is seeking a Principal AWS Principal Consultant to join our team.

We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether you’re the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

What you’ll be doing:

As the backbone of our delivery teams, Principal AWS Developers build and deploy our designed solutions for our clients. You will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing.

What you’ll bring to us:

• Requirements analysis and design conversations when you have a new project starting

• Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc

• Learning best practices used in the NodeJS, JavaScript/TypeScript, and Python communities

• Working with your mentor/team lead to further knowledge of AWS Services, tools, or even new languages to address project needs

• You need to be ready to learn quickly!

What skills you’ll need:

• Advanced knowledge of AWS services and cloud architecture

• 10+ years of development experience with a focus on Node.JS, Java working with AWS services (SAM, CDK, Connect, Lambda, Kinesis, etc).

• Advanced understanding of the way the web works

• Functional understanding of agile methodologies such as Scrum

• Ability to accept constructive feedback

• Desire to provide assistance to other team members

• The ideal candidate seeks to understand before prescribing a solution

• A love for technology and the latest and greatest in development best practices, especially the latest services from AWS

• Willingness to stand up for your convictions and yet commit to the team’s decision

Desired Skills:

• Familiarity with the Serverless Framework (serverless.com)

• Python experience

• Experience with technologies in AWS Services (SAM, CDK, Connect, Lambda, Kinesis, S3, EC2, DynamoDB, CloudFormation, etc)

Who We Are:

We are passionate about the customer experience. With a deep legacy of over 30 years in the contact center environment, we have the expertise to help you navigate the key technologies to deliver an exceptional customer experience, leveraging all things AWS.

We specialize in the design and delivery of Amazon Connect, a cloud-based enterprise contact center solution used around the globe and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud.

Our expertise is focused on AI & natural language automation, chatbots, CTI/CRM, enterprise integration, user experience design, analytics and workforce optimization. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to make your vision a reality.