Senior Consultant - Genesys

Job Description

Position Title

Senior Consultant, Genesys

Position Purpose

TTEC Digital is looking for enthusiastic Genesys Cloud consultants for Genesys Contact Center products and custom developed Cloud solutions.  As a Genesys cloud consultant, you will function as an active member of the delivery team in the following phases of a project’s lifecycle: Design, Build, Deploy, Accept, web and windows services, API’s and applications that integrate with our customers back-end CRM systems, databases, and external 3rd party API’s.

Key Accountabilities

· Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.

· Communicates with project manager/client to identify application requirements.

· Ensures applications meet the standards and requirements of both the client and project manager.

· Conducts tests of the application for functionality, reliability, and stabilization.

· Deploys/implements the application to the client.

· Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements.

· Flexibility to work with North America based clients time zone.

· Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.

· Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.

· Demonstrate professionalism and leadership in representing the Company to customers and vendors.

· Follow-up on and resolve outstanding issues in a timely manner.

· Update customer to reflect changes in system configuration as needed.

· Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring.

Ability to multi-task is imperative.

·       Participate in interviewing candidates and making hiring recommendations.

·       Accurately forecast utilization and consulting revenue.

·       Establishing and executing ongoing personnel technical training and growth plans

Competencies

Sr. No.

Skill (Technical skills, Process/methodology/Role skills)

Expertise (Primary/Desired)

1  Genesys Cloud Expertise Primary

2  Genesys Professional Certified Primary

3 Genesys Cloud Architect Certified Primary

4 Genesys Cloud Outbound Desired

5 JSON, JavaScript, XML, SOAP, REST and HTML  Desired

6 Contact Center Domain Knowledge Primary

Education, Experience and Certification

·       Bachelor’s degree in computer science, business, or related area

·       4+ years of relevant experience and proven ability as a software developer.

·       Deep understanding of application architecture.

·       Deep expertise and familiarity with the Genesys Cloud CX development platform.

Optimistic, self-motivated, energetic approach to work habits, management techniques, and communications.

·       Leads by example.

Organizational Description

At TTEC Digital everything we do, every day, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate powerful data, and orchestrate industry-leading technology.

We coach our clients to ensure their employees feel valued, happy and rested - because delivering amazing customer experiences is ultimately an employee-first process. The same is true here, it is the people across our TTEC Digital teams that fuel truly exceptional experiences.

We embrace the unique, positive, and healthy cultures that our different teams bring, and our leadership prioritizes the promise of work/life balance, continuous education, and high-performance incentives. We have been and will remain a remote first employer, giving you the flexibility to take your career wherever life goes.