Job Title: Senior Dynamics 365 Functional & QA Lead
Job Summary:
Responsibilities:
Functional Responsibilities:
Participate in requirements gathering sessions with business stakeholders to understand their needs and translate them into clear and concise functional specifications.
Analyze business processes and identify opportunities for optimization and improvement through Dynamics 365 functionalities.
Design and document functional solutions within Dynamics 365, including configurations, power automate, business rules, and integrations.
Perform gap analysis between business requirements and out-of-the-box Dynamics 365 capabilities, recommending appropriate customizations or workarounds.
Configure and customize Dynamics 365 modules (e.g., Sales, Service, Marketing, etc.) based on documented requirements.
Participate in solution design discussions with technical teams, ensuring functional requirements are understood and implemented correctly.
Create and maintain functional design documents, user stories, and process flows.
Provide functional expertise and support to development and testing teams throughout the project lifecycle.
Assist with user training and the creation of user documentation.
Stay up-to-date with the latest Dynamics 365 features and functionalities.
Quality Assurance Responsibilities:
Develop and execute comprehensive test plans, test cases, and test scripts based on functional specifications and business requirements in Azure DevOps or similar tools.
Lead and coordinate all phases of testing, including functional testing, system integration testing, user acceptance testing (UAT), and regression testing.
Identify, document, and track defects using a designated bug tracking system like ADO
Work closely with development teams to ensure timely resolution of identified defects.
Participate in test environment setup and data preparation.
Provide clear and concise test reports and summaries to stakeholders.
Advocate for quality assurance best practices within the team.
Contribute to the continuous improvement of the QA process.
Potentially lead and mentor junior QA resources.
Ensure adherence to quality standards and regulatory requirements.
Facilitate and support User Acceptance Testing (UAT) with business users.
Required Skills:
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
6- 12 years of progressive experience working with Microsoft Dynamics 365 in a functional and/or QA role.
Strong understanding of core Dynamics 365 modules and their functionalities (e.g., Sales, Service, Marketing).
Proven ability to gather and document business requirements effectively.
Experience in designing and configuring Dynamics 365 solutions.
Solid understanding of software testing methodologies and the QA lifecycle.
Hands-on experience in creating and executing test plans and test cases.
Proficiency in using bug tracking systems (e.g., Azure DevOps, Jira).
Excellent analytical and problem-solving skills with a strong attention to detail.
Strong communication (both verbal and written) and interpersonal skills, with the ability to interact effectively with both technical and business stakeholders.
Ability to work independently and as part of a collaborative team.
Strong organizational and time management skills, with the ability to manage multiple tasks and priorities.
Nice-to Have Skills
1. CCaaS
2. Copilot Studio
3. Customer Insights
4. Playwright Automation
Top Skills
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
