Tecovas
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As a Customer Experience Associate, you'll be the first point of contact for customers, addressing inquiries via email, live chat, and phone. Your role will involve solving customer issues, providing product advice, and being knowledgeable about product technology and logistics. You must be adaptable, communicative, and enjoy working weekends and holidays.
The Technical Writer at Tecovas is responsible for creating engaging and accurate product descriptions, translating technical specifications into customer-friendly language, and ensuring content aligns with the brand's voice. The role requires collaboration with various teams to optimize product detail pages and uphold quality through proofreading and updates based on inventory changes.
The Sales Operations Manager at Tecovas will lead operations for the newly established wholesale sales channel, ensuring smooth fulfillment processes, managing sales platforms, and collaborating with various departments to optimize efficiency. Responsibilities include analyzing sales data, creating training tools, and managing projects while ensuring effective communication across teams to enhance customer experience.
The Analytics Engineer at Tecovas will develop and maintain data models, coordinate with various departments to capture business metrics, support data science projects, and enhance data infrastructure. They will focus on best practices in data engineering and ensure compliance across data monitoring and security efforts.