Tecovas was founded with the simple goal of making the world's best western boots, apparel and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike.
Tecovas is looking for a Sales Operations Analyst to assist with optimizing our sales processes, ensuring data accuracy, and enhancing the overall account experience. Reporting directly to the Sales Operations Manager, you will play a critical role in building a strong foundation for our rapidly growing Wholesale channel and driving a radically hospitable customer experience. This role requires a blend of analytical thinking, attention to detail, cross functional collaboration, and a proactive approach to identifying operation inefficiencies.
This role is required to be based in Austin, TX. Candidates must either be currently located in or willing to relocate to Austin, TX.
What you’ll do:
Data Accuracy & Integrity
- Partner with cross-functional teams to audit and reconcile data from multiple systems to ensure reporting accuracy and support stakeholder needs.
- Track customer launches including store counts and products
- Manage data needs including working with Merchants to collect item data for customers including products, imagery, and price points
Catalog Management & Sales Materials
- Maintain and coordinate the timely distribution of catalogs, line sheets, and product information to wholesale accounts.
- Manage B2B platform catalog updates, pricing maintenance, and imagery uploads - ElasticSuite Management
- Collaborate with Marketing to create communication on upcoming launches and other customer announcements
Style-Level Forecasting
- Collaborate with Planning and Sales teams to support style-level demand forecasting.
- Analyze historical sales data, trends, and market inputs to inform inventory planning and decision-making.
- Ensure we meet Open-to-buy deadlines
Strategic Projects & Process Improvements
- Support key wholesale initiatives aimed at improving operational efficiency, scalability, and customer experience.
- Participate in process mapping, testing, and implementation of new tools or procedures.
Chargeback Mitigation & Analysis
- Investigate and resolve chargebacks by analyzing root causes and identifying preventable patterns.
- Partner with Sales, Logistics, and Finance teams to challenge invalid deductions and implement corrective measures.
- Provide regular reporting on chargeback trends and opportunities for reduction.
Experience we’re looking for:
- Bachelor's degree in Business, Operations, Supply Chain, or a related field – or equivalent experience
- 2–4 years of experience in order management, sales operations, or wholesale support—preferably in retail, apparel, or CPG.
- Strong proficiency with Excel and NetSuite
- Familiarity with EDI processes (SPS Commerce)
- Ability to manage multiple priorities in a deadline-driven environment.
What you bring to the table:
- You are detail-oriented with strong analytical, organizational, and communication skills.
- You thrive in a highly collaborative and fast paced environment.
- You are a creative problem solver with a process improvement mindset.
- You have a customer-centric focus and are committed to supporting a radically hospitable customer service approach.
Full Time Benefits & Perks:
- We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
- 401(k) match
- Paid Parental Leave
- Flexible PTO policy
- Corporate wellness program
- Competitive Salary: $70,000-80,000 (commensurate with experience and qualifications)
- Eligibility to participate in Corporate Bonus Program
- Generous employee discounts!
About Us:
Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!
Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try!
Hiring process and disclaimer: Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding. The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results. We are an equal opportunity employer and we encourage everyone to apply!
Top Skills
What We Do
Tecovas is revolutionizing the western industry as the first digitally-native brand. We design, make, and sell incredibly high-quality footwear & accessories 100% directly to customers at unbeatable value. We are the fastest-growing western brand in the country and one of the most successful digitally-native brands to date.
Why Work With Us
Our primary mission is to ensure an incredible customer experience - from product quality to online experience to post-purchase service. Hand-in-hand with that mission is our goal to provide the best job experience our employees have ever had: unbeatable development opportunities, exciting consumer product experience, and a mission-driven culture.
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