Search the 22 jobs at ​Strategic Data Systems

As a Customer Service Representative, you will assist Navy Sailors and their families by investigating and resolving inquiries via various communication channels. You will utilize CRM applications and internal/external websites, maintain accurate transaction records, and receive training on military programs to provide support throughout the US and abroad.

As a Customer Service Representative, you will assist Military Sailors and their families, resolve inquiries via various communication channels, utilize software applications, and contribute to customer requests while ensuring accurate data entry.

The Cyber Security Specialist will support Information Systems and data security, develop security policies, implement security measures, troubleshoot network problems, and supervise security operations. Requires DOD Secret Security Clearance, IAT Level II Certification (CompTIA Security+CE or Equivalent), and 5 years of related experience.

The IT Service Desk/Knowledge Base Manager IV supervises IT Service Desk personnel and resolves system issues to minimize downtime. This role involves assisting users with technical problems, overseeing survey design and data management, and producing reports based on survey findings.

The Program Manager will oversee the management of the Defense Health Agency contract, leading IT projects, coordinating with technical staff, and ensuring project stages meet deadlines and budgetary constraints. They will direct multi-disciplinary IT support teams, manage subcontractors, and resolve issues related to program requirements.

The SIPRNet Project Manager is responsible for managing all areas of contract management, overseeing IT projects, supervising technical staff, and ensuring project completion within deadlines and standards. Additionally, the role includes planning project phases, addressing complaints, and ensuring multi-disciplinary team collaboration to achieve objectives.

The Information Systems Analyst IV oversees systems analysis of complex computer and networking systems, providing integration guidance and technical documentation assistance. They work independently on complex tasks and supervise lower-level analysts while ensuring proper system functionality.

The Deputy Program Manager will oversee all management areas of a contract for the Defense Health Agency, managing IT projects, leading technical staff, serving as a liaison, monitoring project progress, and developing complex IT program plans. Additionally, they will direct multi-disciplinary teams and address any complaints or issues regarding the requirements.

The Customer Service Representative will assist Navy Sailors and their families by investigating and resolving inquiries across various communication channels. Responsibilities include utilizing software applications, entering data accurately, and providing support for military programs. Successful candidates will have opportunities for growth within the team.

The Senior Data Analyst at Strategic Data Systems in Dahlgren, VA is responsible for data analysis, design, systems development, training, and customer support. Key tasks include systems development, data analysis, and customer support. Qualifications include analytical skills, knowledge of database management and data warehousing, experience with Cognos Tool Suite, SQL proficiency, and mathematical reasoning. A high school diploma and six or more years of experience are required. Strong communication, analytical, and organizational skills are essential. Must currently hold a Secret security clearance and be a US citizen.

Develop and maintain Risk Management Framework (RMF) Assessment and Authorization (A&A) packages for clients, conduct security assessments to identify vulnerabilities, collaborate with stakeholders from different departments, and stay updated with the latest trends in RMF A&A package development.

Strategic Data Systems is hiring for a Storage Systems Administrator specializing in VMware virtualization and NetApp storage. The role involves providing engineering support for various initiatives, administering domain backup solutions, maintaining endpoint solutions, assisting with server migration, and ensuring system security as per A&A requirements. Qualifications include active Top Secret Clearance, US Citizenship, experience with Windows Active Directory, Linux, SAN fundamentals, and strong analytical skills.

The Windows Systems Engineer will provide O&M support for Windows servers at NSWC Dahlgren Division, including Active Directory management, patch maintenance, and system security. Responsibilities include engineering support for VMware, IBM Endpoint Manager, Splunk, NetApp storage, and Symantec NetBackup.

Provide customer support and technical assistance to users supporting a Research, Development, Test, and Evaluation Program in Dahlgren, VA. Responsibilities include troubleshooting hardware, software, and network related issues on Windows 10 Computers, maintaining data files, and assisting in system accreditation. Qualifications include a Top Secret Security Clearance, CompTIA Security+CE or equivalent certification, and at least three years of professional experience.

Maintain multiple computing environments, identify network requirements, install upgrades, monitor network performance, manage network configuration consistency, implement LANs and WANs, administer Cisco switching environments, develop and execute test plans, perform network modeling and analysis, define diagrams and designs.

Seeking an experienced ServiceNow Developer to join Strategic Data Systems (SDS) at Dahlgren Naval Surface Warfare Center. Responsibilities include requirements gathering, application design, testing, scripting, creating custom widgets, maintaining Dashboards and reporting, enhancing Change Management, and more. Requires DOD Secret Security Clearance, CAD certificate from ServiceNow, 5 years of experience in ITSM solutions, and strong knowledge of ServiceNow components.

As a Linux System Administrator, you will be responsible for administering and managing servers and workstations in both unclassified and classified network environments. You will provide technical problem-solving and consulting, support cybersecurity compliance, automate installation methods, manage public key infrastructure, implement system software modifications, and collaborate with engineers on system usage.

Responsible for maintaining multiple computing environments, identifying network requirements, installing upgrades, monitoring network performance, managing network configuration consistency, and providing network engineering solutions.

Provide customer support and technical assistance to Corporate RDT&E Network users. Assign and track trouble calls, maintain IP addresses, and develop SOPs for User Assistance activity. Requires DOD Secret Security Clearance, Active CompTIA Security+CE, and 1 year of similar experience.

As an NMCI Support Analyst, you will manage service requests, inventory, and support on-site operations for NMCI services. Your role includes responding to service requests, executing Move-Add-Change requests, and assisting with hardware inventory and cellular service requests. You will act as a liaison for customers and ensure timely communication of updates regarding NMCI services.