Search the 29 jobs at Smarsh

The Sr. Technical Support Manager will lead a regional team to support mobile capture applications and the archival platform, ensuring customer satisfaction and adherence to SLAs. Responsibilities include team development, collaboration with cross-functional teams, driving resolution of escalated issues, and fostering adoption of self-service offerings for customers.

The Senior Supervisor of Technical Support at Smarsh will lead a regional team focused on customer support for mobile capture applications and archival platforms. Key responsibilities include ensuring SLA adherence, fostering talent development, collaborating with cross-functional teams, managing escalations, analyzing performance metrics, and promoting self-service solutions.

The Customer Success Manager will be responsible for managing the customer life cycle for enterprise accounts, ensuring customer adoption and growth, tracking customer health, leading strategic account plans, and resolving customer issues. This role emphasizes building relationships with clients and providing value through a strong understanding of their business objectives.

As a Full Stack Java Developer, you will take ownership of features, engage with product management, and implement high-quality solutions while mentoring team members. This role involves creating specifications, debugging, and ensuring the scalability of complex features in a cloud-based environment.

The Principal Engineer, Cloud Application Developer at Smarsh will lead the development of a cloud-based compliance platform, utilizing advanced technologies to manage large-scale data storage and processing. Responsibilities include designing scalable applications, mentoring team members, and ensuring high-quality output through TDD and analysis.

The Sales Development Representative at Smarsh will research prospective customers, qualify opportunities for Account Executives, and generate leads through cold calling. The role involves achieving quotas for discovery meetings, maintaining accurate sales pipelines in Salesforce, and developing presentation skills.

The Technical Support Engineer II at Smarsh is responsible for troubleshooting system issues reported via Salesforce, advising customer operations teams, collaborating with Product Engineering, and providing consultation and training services. The role also includes developing reports and promoting the adoption of self-service offerings to enhance customer experience while ensuring compliance with data protection requirements.

The Principal Cloud FinOps Engineer will manage and optimize cloud spend, ensuring financial transparency across cloud services. Responsibilities include collaborating with engineering and finance teams, implementing cost visibility reports, managing hosting costs, and staying updated on cloud cost optimization practices.

The Software Engineer III will be responsible for the full lifecycle of feature development, including analysis, design, implementation, and mentoring of team members. They will work closely with product management to refine requirements and will be required to debug and resolve production issues while adhering to TDD principles.

The Sr FinOps Engineer will manage and optimize cloud spend, ensuring cost efficiency and transparency across cloud services. Responsibilities include collaborating with engineering and finance teams, creating cost visibility reports, implementing cost anomaly monitoring, and developing financial models for new projects.

The Technical Product Manager will lead the development of an internal developer portal, focusing on streamlining workflows and enhancing productivity for developers. Responsibilities include product vision and strategy, tool integration, self-service enablement, collaboration with various teams, data-driven decision making, and promoting portal adoption.

The Senior Platform Engineer will integrate new hardware into existing systems, debug and support OpenStack, develop and maintain CI/CD pipelines, design database solutions using PostgreSQL, and ensure platform security. Collaboration with cross-functional teams will be vital to align engineering strategies with business objectives while staying updated on technology trends.

The Principal Platform Engineer will lead and mentor a team of platform engineers, integrating new hardware, debugging open-source software, and ensuring efficient platform solutions while collaborating with cross-functional teams to align strategies with business objectives.

As a Software Engineer II at Smarsh, you will develop scalable services and solutions for Digital Safe business, focusing on architecture, design, and cost-effective implementations. You will translate business requirements into technical solutions, improve product performance, support security design, and mentor junior team members.

The Java Developer SE IV at Smarsh will be responsible for working on technically hands-on tasks, owning features in the product, collaborating with stakeholders, and mentoring team members. The role requires expertise in Java programming, distributed computing, microservices architecture, and experience with Spring boot, Kafka, and Elastic Search.

As a Sales Development Representative, the candidate will qualify leads, generate opportunities through cold calling, and assist the sales team by maintaining a sales pipeline in Salesforce. The role requires effective communication, understanding of customer needs, and the ability to overcome objections while representing the Smarsh brand.

The Application Support Engineer serves as a frontline or backline support role for Enterprise and SaaS-hosted solutions, ensuring customer satisfaction through effective troubleshooting and problem resolution. Responsibilities include managing complex assignments, analyzing logs, maintaining system performance, logging cases in JIRA, and contributing to continuous service improvement. The engineer works closely with customers and internal teams to optimize service delivery and is involved in pre-release planning.

The Lead Engineer at Smarsh will take ownership of features, engage in analysis, design, and implementation, mentor team members, and ensure high-quality delivery by following TDD. Responsibilities also include managing risks and addressing production issues while collaborating with product management on requirements and solutions.

As a Technical Product Manager at Smarsh, you will develop product strategies, manage engineering teams, create specifications, and track delivery of products while collaborating with various stakeholders. You will also own the backlog and prioritize product features based on user feedback and capacity planning.

The Technical Product Manager will develop product strategies, manage the product backlog, gather stakeholder feedback, create business requirements, coordinate with engineering teams, and ensure user experience goals are met while delivering enterprise products effectively.