Technical Product Manager – Observability

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

About the role

The Observability team builds and manages the single telemetry and observability service used by all product teams on the Smarsh platform. It provides "as a service" telemetry, monitoring, and visualization capabilities that enable our product teams to operate, support, and triage the applications and services under their product portfolio.

As a Technical Product Manager on the Observability team, you are responsible for defining the direction and roadmap for the Observability product to enable our downstream product team to build highly reliable products. You will work with business, engineering, and other teams to -

· Build products that provide a correlated, high-fidelity point of view into the Metrics, Events, Logs, and Trace data for real-time dashboards, monitoring, and analytics.

· Build new features that help improve overall Day 2 capabilities and SLAs on downstream product teams.

· Build products and capabilities that drive organization-wide improvements in MTTR, uptime, and other metrics.

· Enable product teams to deploy, measure, and track key product markers towards feature experiments, idea validation, and end-user behavior.

Essential Functions

• Develop product strategy vision and roadmaps, and develop short, medium and long-term features to achieve the vision.
• Create buy-in for the product vision both internally and with key external partners.
• Develop detailed, crisp business (functional & non-functional) requirements and user stories that can be used to create product specifications and architecture for each product and application.
• Work closely with engineering teams to deliver products to market.
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
• Proactively identify collisions of capacity and utilize stand prioritization matrices to determine the best course of action.
• Work with team leadership to understand the customer and their needs and concerns as well as define solutions.
• Support project lead in efficient and effective program implementation.
• Champion and gain buy-in for the strategy and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.
• Develop user experience goals, stories and requirements that will be used to drive product specifications.

Education and Experience

• 5+ years of Product Management experience; bachelor’s degree in computer science, engineering, business, design, or related field; or equivalent work experience
• Experience launching Enterprise products, must have done pricing for Enterprise products. Experience working cross functionally (design, engineering, usability, content development).
• Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases.
• Deep understanding and experience in software architecture/software engineering.
• Experience working with diverse groups of people to manage and influence change broad technical breadth and depth including familiarity with web services, and platform architectures.

Additional Eligibility Qualifications

• Passion for creating innovative solutions for consumers.
• Experience delivering Enterprise products and services in a high growth environment.
• Experience with AWS’ services, architectures, and pricing models. AWS Architecture certifications desired.
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
• Ability to think strategically and execute methodically. Ability to work in a fast-paced environment where continuous innovation is desired.
• Strong understanding of business and/or technology domain.
• Meticulous attention to detail and dedication to quality.
• Strong understanding of appropriate technologies, vendor products offerings.
• The ability to take in stride dynamically changing circumstances, priorities, and assignments.
•  Adept at developing and fostering strong business relationships with colleagues within the department and across the company, in multiple locations and time zones.
• Ability to effectively manage multiple projects and work streams at the same time.
• Strong interpersonal leadership skills.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.