Search the 32 jobs at Ribbon Communications

The Technical Support Engineer provides pre-sales and post-sales support for Ribbon’s technology products. Responsibilities include troubleshooting customer issues, installing network management software, conducting system tests, preparing technical reports, and providing training to customers. The role requires interfacing with various internal teams and maintaining updated customer information in the CRM system.

The Technical Support Engineer provides pre-sales and post-sales support, troubleshooting customer issues, managing software installations, and conducting training. Responsibilities include remote and on-site support, problem-solving, and preparing technical documentation. The role requires customer interaction and collaboration with other technical departments.

The Equity Administrator will manage the company's global equity incentive program, overseeing stock plans, equity grant processing, and compliance with federal and state regulations. Responsibilities include preparing financial reports for SEC filings, conducting audits and analyses, collaborating with various departments, and providing support for tax-related inquiries. Strong attention to detail and analytical skills are required for success in this fast-paced role.

The Technical Support Engineering Tech Specialist/Designer provides tier 2 technical support in a call center. Responsibilities include responding to customer inquiries, researching technical issues, coordinating RMAs, and escalating complex problems to engineers, while achieving high-quality customer service.

The Inside Sales and Partner Support Manager at Ribbon Communications leads the inside sales team, develops sales strategies, manages demand generation campaigns, collaborates with marketing, analyzes performance data, and recruits and trains new sales personnel.

As a Junior Software Developer, you will join the cloud services team to develop micro-services for cloud-native applications, design software for deployment in modern environments, and produce high-quality software while utilizing best practices for CI/CD and Infrastructure as Code.

As a Senior Software Developer, you will design and develop cloud-native micro-services, collaborate within a scrum team for software architecture, and lead best practices in CI/CD and Infrastructure as Code workflows. This role requires strong programming skills, particularly in Go, alongside expertise in modern development environments and network protocols.

The Technical Publications Manager will oversee the delivery of technical documentation for telecom products, manage a team of writers, and collaborate with various departments to ensure alignment with project objectives. They will implement standards and explore tools for content creation to improve efficiency.

The Network Design Engineer is responsible for creating network specifications and design documents, ensuring customer requirements are met. Duties include designing physical and logical network solutions, validating solutions, and supporting projects through to completion. The role requires meetings with customers and reviewing existing documentation to ensure all deliverables are understood and agreed upon.

The Performance Architect will lead the architecture for RAMP, write requirements for new features, review design documents, prototype frameworks, and provide guidance on code quality and scalability. They will also drive migration to OpenShift and collaborate with architecture teams across regions.

The Associate Sales Account Manager supports daily operations in sales, manages invoices and order processing, tracks shipments, assists sales executives with tasks, identifies sales opportunities, represents the team at trade shows, and recommends process improvements.

The Technical Support Engineer provides technical assistance to customers, resolving issues related to Ribbon’s technology products. Responsibilities include troubleshooting, network management, performing installations and upgrades, and providing training. The role requires effective communication and collaboration with internal teams and documenting customer interactions in a CRM system.

As a Technical Support Engineer, you will provide pre-sales and post-sales technical support for Ribbon's products by troubleshooting customer issues, managing service requests, installing software, and conducting customer training and network tests, ultimately ensuring high-quality solutions and customer satisfaction.

The Software Engineering Sr. Technical Analyst will develop high-scale applications on Linux, focusing on performance and debugging of applications while engaging with telecom networks and SIP protocols. The role involves building scalable, fault-tolerant applications using multi-threaded architecture and virtualization techniques.

The Verification Engineering Lead Analyst will develop and document verification tests for high-performance, secure networking products. This involves creating test plans, executing them, and continuously seeking improvements in test coverage and automation. The role requires collaboration with software and hardware teams and participation in system requirements gathering.

The Verification Engineering Sr. Technical Specialist at Ribbon Communications will work on routing protocols, advanced technologies, and Layer 2 protocols. This role involves the configuration and setup of switches with data analyzers and requires independent work and fast learning abilities. Preferred qualifications include experience with automation frameworks and various operating systems.

The Integration Engineer (Commissioner/Tester) is responsible for performing integration and customer acceptance testing of Ribbon products. Key tasks include configuring and testing telecom networks, deploying solutions, troubleshooting issues, and completing test and verification plans as per engineering specifications.

The Senior Revenue Accountant will ensure accurate revenue recognition according to US GAAP ASC606, manage customer portfolios, assist with quarter end activities, prepare balance sheet analysis, and improve systems and processes within the revenue accounting team.

The Cloud & Edge Project Manager is responsible for planning, executing, and finalizing projects on time and within budget, utilizing tools like Smartsheet and Salesforce. This role involves managing resources, communicating with stakeholders, tracking milestones, and ensuring quality control throughout the project life cycle, while also adapting to changes and resolving issues.

The IP Networking Solutions Consulting Engineer will lead presales functions, define IP solutions and network architecture, and support technical sales across the UK&I and EMEA. Candidates should have a strong understanding of the telecom industry and experience building relationships with clients. Responsibilities include coordinating lab trials, providing ongoing presentations, and collaborating with product management and engineering teams for technical support.