Plenti
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As a Customer Support Specialist, you will assist customers, maintain business partner relationships, and ensure compliance with regulations. Responsibilities include handling inbound calls and email enquiries while delivering outstanding customer service. You'll work independently and as part of a team, resolving problems and contributing to a positive team environment.
As a Customer Support Specialist, you will assist customers by answering inbound calls and emails, providing solutions to their queries, and ensuring compliance with regulations. You'll work collaboratively and become knowledgeable about Plenti's services to enhance the customer experience, while also showcasing empathy and professionalism in your interactions.
The Marketing Campaign Manager at Plenti will plan, execute, and analyze marketing campaigns to boost product awareness and customer acquisition. They will manage the broker email marketing channel, create sales tools and engaging content, conduct market research, and ensure consistent messaging across marketing materials while collaborating with various teams.
As an Operations Associate, you will optimize processes across Operations and Sales, driving improvements for better customer and partner experiences. Responsibilities include designing new processes, facilitating workshops, resolving operational issues, and collaborating with product and engineering teams for automation improvements.
The Senior Manager, Customer and Referrer Support will lead the customer-centric team, ensuring operational excellence and exceptional service delivery. Responsibilities include managing daily operations, driving continuous improvement, coaching team leaders, and resolving escalated service issues. The role aims to foster a culture of development and strategic partnership with the broader operations team.
The Pricing Analyst will develop and execute pricing strategies to optimize profitability at Plenti. Responsibilities include producing analysis and reports for pricing decisions, leveraging advanced analytics tools, and collaborating with sales leaders to drive business outcomes.
The Credit Risk Manager is responsible for assessing and managing credit risk, developing risk strategies, creating reports on risk metrics, and collaborating with various teams to enhance efficiency and ensure regulatory compliance.
As a Financial Hardship Specialist at Plenti, you will support customers facing financial challenges by managing hardship applications and providing tailored solutions. You will collaborate with internal teams, liaise with external parties, and ensure compliance with regulatory obligations while maintaining accurate documentation.
The Assistant Financial Accountant will support the finance team by managing investor transactions, processing payments, preparing month-end reporting, executing bank reconciliations, and assisting with BAS returns. This role is ideal for early-career finance professionals seeking to grow in a dynamic fintech environment.
As a Customer Success Representative at Plenti, you will assist customers in obtaining fair loans in a multi-channel environment. This role requires strong communication skills, relationship building, and time management to ensure a personalized loan application journey. You will work within a dynamic sales team to contribute to monthly growth and customer satisfaction.