Customer Success Representative

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 200 people based in Australia, Plenti is small enough so everyone can make a difference in their role, but we have very big ambitions as a team, as we go about building Australia’s best lender.

Plenti is a founder led business that launched in 2014 and is now listed on the ASX, with annual revenue of over $200 million and a loan portfolio of over $2 billion.

About the role

As a Customer Success Representative, you will be part of our growing Direct Sales Operations team, which plays a pivotal role in driving the growth of our personal and auto loan products. You will join a dynamic, engaged, and high-performing sales team, building strong relationships with customers and ensuring a seamless experience from inquiry to completion.

With ambitious plans ahead, we’re looking for a motivated, driven, and passionate individual to join us in Adelaide and contribute to our ongoing success.

What will I be doing?

•You will work with existing customers to help them get a faster and fairer loan in a multi-channel environment and provide a personalised journey in securing a new loan with Plenti.

•Managing inbound and outbound calls, replying to our customers' email enquiries, live chat, and supporting our customers every step of their loan journey. 

•Meeting and exceeding sales targets whilst contributing to a positive team culture 

•Accurately updating and managing our CRM platform

This role is perfect for a proactive, forward-thinking individual who wants to build a career in sales and relationship management. You will also have access to a generous monthly commission to reward your success. 

What type of background will make you successful?

• A strong communicator with the ability to build internal and external relationships quickly and effectively

• A team player who thrives in a collaborative environment and high-energy environment 

• Exceptional time management and organisation skills.

• Comfortable using CRM systems to manage customer interactions 

Upon successful completion of probation, you will have the ability to work from home two days a week.

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. 

Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know any reasonable adjustments you may need during the interview process so we can accommodate you.