The Senior Product Manager in Network Operations at Jiffy.com will lead product lifecycle management, define initiatives for improving customer support efficiency, and collaborate with cross-functional teams to leverage data for process improvements in logistics operations.

As a Product Manager for Customer Solutions, you'll strategize and execute technology and process improvements to enhance customer support operations. This role involves collaborating with engineering and operations to implement support solutions, streamline workflows, leverage data for performance insights, and ensure smooth tool adoption within the customer service team.

As a Principal Product Manager, you will lead the entire product lifecycle for AI-driven solutions in e-commerce, collaborating with engineering teams to enhance customer experience, define product strategy, and manage product iterations based on user feedback. You will also communicate technical concepts to both technical and non-technical stakeholders, driving product innovation.

The Social Creative Producer will create and shape innovative social content, focusing on platforms like Instagram, TikTok, and YouTube. Responsibilities include producing engaging content, developing strategies to enhance social presence, and collaborating with creators and brands. The role demands deep understanding of social media trends and the ability to generate high-quality content quickly.

The Customer Experience Supervisor at Jiffy.com will lead improvements in customer service efficiency, analyze customer feedback and operational data to identify root causes, and drive cross-functional collaboration to optimize processes. This role includes tracking key metrics for customer satisfaction and championing the customer voice within the company.

As a Technical Support Specialist at Jiffy.com, you'll assist customers by troubleshooting issues, answering inquiries, and optimizing processes for a better experience. You'll work with tools like Zendesk and collaborate with various teams to implement improvements. The role is hybrid, combining in-office training with remote work.

As the Senior Manager of Performance Marketing at Jiffy.com, you'll lead the expansion of our media investment strategy, driving customer acquisition across various channels while crafting and testing data-driven marketing strategies. You'll collaborate with managers to optimize marketing efforts and implement new partnerships to enhance marketing initiatives.

As a Customer Operations Specialist, you'll advocate for customers, troubleshoot issues, utilize technology for automation, and collaborate to enhance customer experiences. You'll help customers navigate challenges, from inquiries to technical solutions, ensuring efficient service.

The General Manager of E-commerce will develop and execute the business roadmap for Jiffy’s stickers category, focusing on scaling revenue, expanding markets, and driving innovation. Responsibilities include leading cross-functional teams, optimizing online sales, and enhancing the customer journey with a data-driven approach.

As a Lead UX Designer at Jiffy, you'll define and implement user experience strategies, manage and mentor a design team, oversee user research and testing, and collaborate with other teams to ensure high-quality design solutions that enhance the customer experience.

The Recruitment Coordinator & Onboarding Specialist will manage interview scheduling, optimize the onboarding process, maintain the Workable ATS, and improve recruitment tactics to ensure a seamless experience for candidates and new hires at Jiffy.com.

The Senior FP&A Analyst will prepare financial reports, build financial models, analyze data for insights, and collaborate with management on financial strategies to drive growth and profitability.

The Senior Data Analyst will analyze large datasets, collaborate with teams for data consolidation, develop data models, create visualizations, apply statistical techniques, and mentor junior analysts. This role is crucial in optimizing e-commerce operations through data-driven insights.

The Senior Director of Network Operations will oversee and expand Jiffy's printer shop network, focusing on Direct-to-Film (DTF) and Print-on-Demand (POD) services, ensuring operational excellence, onboarding new partners, and driving scalable growth while integrating improvements across the supply chain.