Senior Director, Network Operations

Jiffy is a leading platform empowering crafters, creators, and small business owners with the tools and infrastructure to bring their visions to life. With over a decade of experience, we’ve combined world-class service, innovative technology, and reliable logistics to become a trusted partner for millions of customers worldwide. We’re not just about blank apparel—we’re about enabling creativity and supporting entrepreneurs. Our growing team is looking for driven individuals passionate about scaling impactful solutions for the custom apparel industry.

We are seeking a Senior Director of Network Operations to oversee and expand our printer shop network, focusing on Direct-to-Film (DTF) and Print-on-Demand (POD) services for custom apparel. This critical role involves building and managing a robust fulfillment network, ensuring operational excellence, and driving scalable growth for Jiffy’s custom apparel offerings.

This position will work Eastern Time Zone hours.

Key Responsibilities

• Develop and implement a comprehensive strategy for expanding and optimizing the printer shop network to meet customer demand.
• Serve as a key leader in scaling the network's capacity and capabilities, ensuring alignment with business goals.
• Lead cross-functional teams to integrate operational improvements across the supply chain and production network.
• Oversee day-to-day operations of the printer shop network, ensuring seamless order fulfillment and on-time delivery.
• Identify and onboard new printer shop partners to expand capacity and geographic reach.
• Negotiate and manage vendor relationships, ensuring alignment with service-level agreements and cost efficiencies.
• Develop scalable processes to ensure seamless onboarding and integration of new partners
• Establish and monitor KPIs for production quality, efficiency, and customer satisfaction.
• Collaborate with fulfillment partners to optimize workflows, reduce lead times, and ensure quality assurance for DTF and POD orders.
• Collaborate with product and engineering teams to improve fulfillment systems and technology.
• Drive the implementation of automation and advanced tools to enhance production scalability and accuracy.
• Leverage data and analytics to identify bottlenecks and implement continuous improvements across the network.

Qualifications & Skills 

• 10+ years of experience in operations, supply chain management, or network management, preferably in e-commerce.
• Proven track record of managing and scaling fulfillment networks, including third-party vendor relationships.
• Experience building and scaling a nationwide print network, growing from 60 to 1,000 printers. Ability to audit operational processes, establish standardized workflows, audit output quality, and refine and build playbooks.
• Experience implementing operational best practices, including quality control, process optimization, and cost management.
• Analytical mindset with proficiency in data-driven decision-making and KPI tracking.
• Technical fluency to work effectively with product and engineering teams on operational tools and systems.

Why you’ll love working here:

• Flexibility to work remotely with a high-performing, A-player team
• High visibility and influence in shaping cutting edge e-commerce solutions
• Opportunity to lead product innovation in the rapidly evolving AI and image processing space
• Collaborative and high growth environment, with direct impact on the company’s strategic direction