Fairstone Bank
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The Team Leader will oversee call center efficiency, ensure service level adherence, and provide support to credit underwriters. Responsibilities include coaching staff, resolving potential issues, handling incoming customer calls, and conducting credit analysis while documenting decisions. The role requires strong communication and problem-solving skills.
As a Payment Processing Representative, you'll manage account processing tasks, reconcile historical accounts, and provide excellent customer service. You'll handle payment processing functions and assist with administrative duties in a fast-paced environment while adhering to company policies.
The Sr. Representative in Payment Processing is responsible for managing account processing, payment processing, cheque disbursement, and daily cash drawer management. They will also reconcile accounts and resolve issues while providing excellent customer service and supporting various products and services.
As a Sales and Customer Representative at Fairstone, you will handle customer inquiries, sell loan products via various channels, and meet business goals by recommending and processing financial solutions. You will also adapt to company initiatives and provide feedback on processes and technology.
As a Consultant in Loan Solutions, you will engage with customers to provide top-tier service, assist in gathering loan information, selling products, closing loans, and managing customer follow-ups. You will also partake in training and development to enhance your skills.
The Senior Analyst, Marketing Automation and Email is responsible for executing marketing automation operations, including managing promotional email campaigns, measuring their effectiveness, and optimizing customer engagement strategies. They will analyze campaign performance and collaborate with teams to enhance customer interactions.
As a Credit Analyst, you will review and adjudicate vehicle loan applications, assess applicants' creditworthiness, and ensure accurate, timely assessments while following credit policy rules. You will work collaboratively in a fast-paced environment to provide detailed customer-oriented service and document reviews.