WHO WE ARE:
Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (“Fairstone Bank”). Learn more at EdenParkCanada.com.
The Senior Advisor, Field Operations plays a key role in executing operational tasks related to auction sales, arbitration negotiations, lien releases, asset transport, and cost approvals. This position requires strong coordination skills and industry knowledge to help optimize asset recovery and remarketing efforts. Working closely with internal teams, external vendors, and industry partners, the role ensures efficient processes and effective decision-making to maximize recovery values.
Key Responsibilities:
Field Operations & Asset Recovery:
- Analyze impound notices and assist in negotiating release terms to minimize costs and accelerate vehicle recovery.
- Evaluate and process repair requests from auctions and third-party vendors to align with remarketing strategies.
- Assist in managing field operation cases, including low-balance account reviews, high-cost recovery scenarios, and repossession escalations.
- Work with repair facilities to assess mechanical repair needs and approve necessary work.
- Investigate disputes related to vehicle condition, repair estimates, and arbitration claims.
- Maintain active communication with external agents, internal teams, and service providers to ensure smooth asset retrieval and processing.
Auction & Lien Management:
- Assist in managing auction sales by coordinating asset distribution and optimizing resale performance.
- Support arbitration negotiations by gathering relevant information and facilitating dispute resolution related to repair costs, vehicle condition, and title discrepancies.
- Process lien releases for remarketed vehicles while ensuring regulatory compliance.
- Work with third parties to resolve financial institution claims, government liens, and security interests.
- Review and approve minor repair expenses and key replacements at auctions to enhance asset value.
- Oversee transportation logistics for repossessed assets, ensuring efficiency and cost-effectiveness.
- Collaborate with auction partners, vendors, and internal teams to streamline remarketing processes and resolve disputes.
Qualifications & Experience:
- 3+ years of experience in asset recovery, remarketing, or field operations within the automotive finance, lending, or collections industry.
- Strong knowledge of auction processes, repossession procedures, lien resolution, and asset disposition.
- Experience with arbitration negotiations and mechanical repair cost approvals.
- Excellent communication and negotiation skills, with the ability to engage effectively with vendors and internal stakeholders.
- Familiarity with repossession, remarketing, and title processing systems.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
This role is now vacant
WE ARE PROUD TO BE: Montreal's Top Employers 2025 by Canada’s Top 100 Employers!
Learn more: https://www.fairstone.ca/en/about/canadian-lender
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If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
What We Do
At Fairstone Bank, we do things differently. We’re committed to strengthening how businesses connect with their customers, offering value-driven financial products and services that drive business success and deliver the right customer experience. We do this by building adaptable, innovative financial services, so clients can take full advantage of every opportunity that comes their way.
Fairstone Bank and its subsidiary, Fairstone Financial Inc. (“Fairstone”), form a leading consumer lending group, offering a complement of financial services designed to enhance customer loyalty and deliver confident borrowing experiences. From credit card issuance and program management to point-of-sale financing programs, automobile financing, broker deposits and direct-to-consumer lending, Fairstone Bank and Fairstone provide financial solutions that enable consumers and businesses to achieve their goals.
With a long-established Canadian history, the company is committed to improving the lives of Canadians with value-driven and accessible financial solutions. Fairstone Bank and Fairstone are powered by a diverse workforce located in three corporate offices and in over 240 Fairstone branches coast to coast.
In 2022, Fairstone was proud to receive the Parity Certification by Women in Governance for the third year in a row, and to be nominated for the second year in a row as a Montreal Top Employer. As an organization, Fairstone Bank of Canada is committed to supporting and empowering a workplace focused on diversity, equity and inclusion.
If you’re looking to join a corporate culture built on strong values, with managers who appreciate your contributions and inspire you to do your best every day, join our team!
For employment opportunities: https://fairstone.wd3.myworkdayjobs.com/FairstoneCareers
