WHO WE ARE:
Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.
Come join Fairstone Financial as a Senior Representative, Digital Online Solutions.
Reporting to the Senior Manager, Improvement of Operational Processes, the Senior Social Media Representative is responsible for creating effective communication and relationships between Fairstone and its customers.
Why join us?
Because we care about our employees and offer a variety of benefits such as:
- Time Off: Minimum 15days vacation and additional wellness days, plus statutory holidays.
- Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
- Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
- Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
- Wellness: Tailored well-being solutions available 24/7.
- Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
- Reward Program: Collect points for travel or merchandise.
- Employee Referral Program: Earn a bonus when referring a friend.
- Employee Discounts: We offer numerous discounts at various retailers.
- Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
- Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.
Job Responsibilities:
- Oversee customer correspondence and resolve customer inquiries through social media platforms in a timely manner
- Moderate user-generated content and messages appropriately, based on company policies
- Build meaningful connections and encourage Fairstone community through dialogue and messaging
- Collaborate with other departments to manage company reputation
- Monitor analytics and effectiveness of social media strategy and provide regular updates regarding progress
Qualifications
- High School Diploma or GED or equivalent experience.
- 2 years of customer service experience
- Bilingualism required – French and English
- Effective communication skills, both written and spoken, that demonstrate the ability to work directly with people in a customer service capacity
- Ability to multi-task with attention to detail
- Strong familiarity with the business applications of social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.)
- Knowledge of Microsoft Word, Outlook, Excel, Power Point
- Knowledge of Hootsuite is an asset
- Technological savviness is a must
- Strong awareness of Company privacy policies
- Willingness to work flexible hours which includes evening and weekend hours
Flexible hours: we offer a full-time hybrid work mode, 37.5 hours per week. Monday to Friday from 8:00 a.m. to 11:00 p.m. Saturday and Sunday 9:00 a.m. to 9:00 p.m.
WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers!
Learn more: https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full time
Job Type:Permanent
What We Do
At Fairstone Bank, we do things differently. We’re committed to strengthening how businesses connect with their customers, offering value-driven financial products and services that drive business success and deliver the right customer experience. We do this by building adaptable, innovative financial services, so clients can take full advantage of every opportunity that comes their way.
Fairstone Bank and its subsidiary, Fairstone Financial Inc. (“Fairstone”), form a leading consumer lending group, offering a complement of financial services designed to enhance customer loyalty and deliver confident borrowing experiences. From credit card issuance and program management to point-of-sale financing programs, automobile financing, broker deposits and direct-to-consumer lending, Fairstone Bank and Fairstone provide financial solutions that enable consumers and businesses to achieve their goals.
With a long-established Canadian history, the company is committed to improving the lives of Canadians with value-driven and accessible financial solutions. Fairstone Bank and Fairstone are powered by a diverse workforce located in three corporate offices and in over 240 Fairstone branches coast to coast.
In 2022, Fairstone was proud to receive the Parity Certification by Women in Governance for the third year in a row, and to be nominated for the second year in a row as a Montreal Top Employer. As an organization, Fairstone Bank of Canada is committed to supporting and empowering a workplace focused on diversity, equity and inclusion.
If you’re looking to join a corporate culture built on strong values, with managers who appreciate your contributions and inspire you to do your best every day, join our team!
For employment opportunities: https://fairstone.wd3.myworkdayjobs.com/FairstoneCareers
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