At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solution to meet their needs with a variety of products and services. Our values and principles guide the actions we take to ensure our customers get the best experience possible.
Be part of our talented and growing team! We are currently looking for a Senior Manager, Process Excellence and Transformation, to join our team, reporting to the Vice President, Strategic Initiatives.
The Senior Manager, Process Excellence and Transformation will lead initiatives to design new processes, enhance existing ones to drive efficiency, and support the organization's strategic goals. This role involves collaborating with cross-functional teams to identify and implement new process, lead improvements, ensuring alignment with business objectives and regulatory requirements. The role also contributes to the development and maintenance of the process governance framework of the organization.
"Be a part of our inclusive workplace where diverse perspectives drive innovation and excellence."
WHY JOIN US?
BECAUSE WE ARE PROUD TO BE One of Montreal's Top Employers for 2024 for the fourth consecutive year by the editors of Canada's Top 100 Employers.
WE OFFER:
- Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
- Wellness: Tailored well-being solutions available 24/7.
- Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
- Community Support: Paid Volunteer Day to give back to your community.
- Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
- Development: Access to Fairstone Academy for comprehensive training and skill development.
- Employee discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.
WHAT WILL YOU WORK ON?
- Lead Process Improvement Initiatives: Direct dedicated process improvement efforts, including analysis, root cause identification, and implementation of solutions.
- Support New Process Design: Aid in designing new processes (e.g., for new regulatory requirements) and redesigning and transforming existing processes.
- Develop and Maintain Process Standards: Establish and uphold process management standards, such as process mapping, Standard Operating Procedures (SOPs), and risk management practices.
- Conduct Process Assessments: Perform thorough assessments of existing processes to identify inefficiencies and areas for improvement. Develop and implement process improvement strategies, methodologies, and best practices.
- Collaborate on Process Analysis: Work with Data and Analytics teams to leverage data-driven insights for measuring process performance.
- Define and Track KPIs: Establish and monitor key performance indicators (KPIs) to ensure sustainable value creation from process improvements.
- Manage Cross-Functional Teams: Lead and manage cross-functional teams on process improvement projects, ensuring timely delivery, alignment with business goals, and successful adoption of new processes and technologies.
- Technology Integration: Partner with the product team to oversee the integration of new technologies and tools to enhance process efficiency and effectiveness.
- Documentation & Reporting: Maintain accurate documentation of process improvements, changes, and associated procedures. Prepare regular reports on project status and outcomes for senior management.
- Develop and Run Training: Create and deliver internal education and training programs to support process improvement initiatives.
- Engage with Stakeholders: Collaborate with business leaders, stakeholders, and external partners to drive process excellence initiatives. Maintain effective communication and build strong relationships.
WHO ARE WE LOOKING FOR
- Bachelor's degree in Engineering, Finance, Business, or a related field. Master's degree preferred.
- Minimum of 7 years of experience in process engineering, financial services, or a related area. Proven experience in leading process improvement initiatives is essential.
- Process Improvement Certifications: Demonstrated experience leveraging Lean Six Sigma, with preference to specific process management certifications.
- Strong analytical and problem-solving skills to effectively assess and enhance processes.
- Proficient in leading project and change management, including the ability to manage timelines, resources, and deliverables, and ensuring sustainability of changes
- Proven ability to lead and motivate cross-functional teams.
- Ability to adapt to changing business environments and regulatory requirements.
- Demonstrated track record of driving continuous improvement initiatives.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
** This role is vacant**
WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers!
Learn more: https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full time
Job Type:Permanent
Top Skills
What We Do
At Fairstone Bank, we do things differently. We’re committed to strengthening how businesses connect with their customers, offering value-driven financial products and services that drive business success and deliver the right customer experience. We do this by building adaptable, innovative financial services, so clients can take full advantage of every opportunity that comes their way.
Fairstone Bank and its subsidiary, Fairstone Financial Inc. (“Fairstone”), form a leading consumer lending group, offering a complement of financial services designed to enhance customer loyalty and deliver confident borrowing experiences. From credit card issuance and program management to point-of-sale financing programs, automobile financing, broker deposits and direct-to-consumer lending, Fairstone Bank and Fairstone provide financial solutions that enable consumers and businesses to achieve their goals.
With a long-established Canadian history, the company is committed to improving the lives of Canadians with value-driven and accessible financial solutions. Fairstone Bank and Fairstone are powered by a diverse workforce located in three corporate offices and in over 240 Fairstone branches coast to coast.
In 2022, Fairstone was proud to receive the Parity Certification by Women in Governance for the third year in a row, and to be nominated for the second year in a row as a Montreal Top Employer. As an organization, Fairstone Bank of Canada is committed to supporting and empowering a workplace focused on diversity, equity and inclusion.
If you’re looking to join a corporate culture built on strong values, with managers who appreciate your contributions and inspire you to do your best every day, join our team!
For employment opportunities: https://fairstone.wd3.myworkdayjobs.com/FairstoneCareers
_0.png)
