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As a Senior Client Success Manager, you will enhance relationships with high-priority accounts, ensuring SaaS retention and advising clients on fraud and risk management. Responsibilities include managing account portfolios, tracking retention metrics, identifying churn risks, presenting business reviews, and collaborating with product teams based on client feedback.
The Senior Solutions Architect will lead client implementations of Transaction Monitoring, manage technical relationships post-sale, deliver architectural solutions, mentor other architects, and support product integrations and client success through effective problem-solving.
As a Contracts Manager, you will manage the full lifecycle of commercial contracts, including drafting, reviewing, and negotiating agreements. You will collaborate with various departments to ensure compliance with internal policies and streamline contract processes. Additionally, you will maintain an organized contracts repository and support legal research and compliance tasks.