Revenue Operations Manager, Deal Desk

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy is seeking a Deal Desk Manager to support our field team on new business, expansion, and renewal opportunities. The Revenue Operations function is crucial to the success and scalability of our GTM team. In this role, you would serve as the primary point of contact for deal-related inquiries, escalations, and approvals, and help the field team in creative deal structuring and negotiations to close deals.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

What you'll be doing

• Manage and oversee the deal desk process, ensuring efficient response SLAs and approvals
• Partner with sales teams to structure and approve complex deals that align with business objectives and comply with company policies.
• Provide strategic guidance on pricing, discounting, and contract terms to optimize deal profitability and competitiveness.
• Develop and maintain deal desk policies and procedures, ensuring compliance with company guidelines 
• Collaborate with Sales, Legal, and Finance teams to resolve deal-related issues and escalate complex deals as needed
• Streamline the deal approval process to reduce cycle times and improve sales velocity
• Administer and maintain deal desk documentation and ensure data accuracy and integrity in systems
• Enable sales and supporting team members on deal desk processes and best practices
• Analyze deal desk metrics to identify areas for improvement and implement process enhancements
• Manage and analyze deal economics and proposal acceptance trends; identify opportunities to improve deal structures, strategies, and processes based on market and historical data
• Drive deal desk meeting cadence, including deal desk office hours and other preparation forums
• Develop and implement pricing and packaging strategies

Who we’re looking for

• 4+ years of experience in revenue/customer success strategy and operations or equivalent role at a high growth SaaS company; bonus if you have experience in management consulting or banking as well
• Strong understanding of contract structuring, playbook creation, and approval processes
• Proven ability to own and run complex deals end-to-end, encompassing commercials, legal, security and finance.
• Solid understanding of SaaS business models and subscription pricing/management.
• Solid understanding of finance and accounting processes as they relate to SaaS, including billing, invoicing, revenue recognition.
• Excellent first principles thinking skills
• Strong analytical skills; ability to thoughtfully structure analyses, answer key business questions, and drive decision making
• Experience in fast-paced environments and be comfortable working both as part of a team and independently
• Demonstrated ability to prioritize workload and manage multiple concurrent projects
• Able to work with a high degree of autonomy in a fast-moving startup or hyper-growth environment
• Strong verbal and written communication skills; ability to work effectively with cross-functional teams
• Familiarity with Salesforce and contract management systems (e.g. Ironclad)

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

At Alloy, we strive to attract and retain talent with a total rewards program that is competitive with other organizations of our size and stage. We are committed to ensuring each new team member has what they need to be successful in their role with a balanced range of compensation, equity, perks, and benefits. We actively share our philosophy with employees, with the goal of fostering openness and clarity. Finally, we work to administer our philosophy and drive consistency in order to promote equity and monitor the fairness of outcomes.

This position has a salary range of $133,000 to $157,000. The base pay may vary depending on job-related knowledge, skills, and region. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs).

Benefits and Perks 

• Hybrid work environment: employees are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.
• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health 

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.