Operations Articles

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Tammy Xu Tammy Xu
Updated on July 08, 2021

Should You Put Your Devs on Customer Support Duty?

Drift’s support rotation was born out of necessity — but that’s not why it’s still around.

Software Engineering Perspectives
Operations
Brian Nordli Brian Nordli
Updated on July 09, 2020

Without Diverse Leadership, Tech Will Be Slow to Change

Diversity and inclusion needs to be a focus at the senior level — not just in entry-level positions.

Operations
Mike Thomas Mike Thomas
Updated on June 01, 2020

How GIS Is Being Used to Track and Respond to Viral Outbreaks

As the COVID-19 virus spreads in the U.S. and around the world, sophisticated geographic information systems are being used to monitor its progress and provide real-time information to medical institutions and the public.

Operations
Data Science
Molly Fosco Molly Fosco
Updated on June 01, 2020

How Hugo Helped Companies, Like Pinterest and Asana, Cut Down on Meetings

For some, the decision to hold fewer meetings is having surprisingly powerful benefits.

Operations
Company Culture

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