A disconnect often exists between the teams that package data and the clients that use it. Odd as it may sound, a role-playing exercise can bridge that gap.
Providing opportunities for employees to be creative can build emotional intelligence and psychological safety, two critical traits for navigating times of economic uncertainty.
Answering ad-hoc support questions is a major part of being a team manager or a customer service representative. But what can you do when people still walk away dissatisfied even if you’ve answered all their questions?
Call it a recession, a market correction, a downturn — times of financial uncertainty can be scary to navigate. This is how you can help your people through it.
