Top Customer Success Jobs in Washington DC,
As a Consultant at Technical Assent, you will oversee project deliverables, build trust with clients, and contribute to improving service experiences for organizations. You'll research and analyze information to support strategic goals, assist in proposal efforts, and share knowledge with peers, supporting business development and operational capabilities.
The Customer Support Specialist is responsible for managing inbound and outbound calls, assisting customers during the loan processing stages, and ensuring documentation is appropriately followed up to advance loans towards final approval. They address customer inquiries, analyze information for accurate communication, and maintain customer service standards.
The Strategy Associate role involves assisting with the design, analysis, and reporting for various qualitative and quantitative research projects. Responsibilities include helping with questionnaire design, data collection planning, proposal development, research report drafting and proofreading, all while ensuring quality assurance in a fast-paced environment.
The Senior Strategy Associate will manage qualitative and quantitative research projects, handle client relations, draft research instruments, analyze data, prepare reports, and aid in business development. The role encompasses skills in project management, client interaction, and teamwork in a dynamic environment.
As a Cash Applications Specialist, you will handle accounts receivable duties, including cash applications, collections, account reconciliations, and dispute resolutions. You will work closely with the sales team, report on outstanding invoices, and ensure effective cash collection while driving process improvements.
The Customer Support Engineer is responsible for assisting customers with technical issues, providing solutions and guidance to enhance product usage and satisfaction.
This position entails alerting candidates about relevant startup job opportunities while promoting diversity and inclusion in the application process. Candidates are encouraged to apply regardless of whether they meet every qualification.
The Senior Manager of Customer Success will lead the customer success team, focusing on customer satisfaction and retention. Responsibilities include developing customer success strategies, mentoring the team, leveraging data to drive insights, managing customer escalations, and collaborating with various teams for customer advocacy and growth opportunities.
The Customer Success Manager will manage relationships with customers to improve adoption and satisfaction, aiming for high renewals and retention. Responsibilities include advising customers, tracking key metrics, executing communication strategies, resolving issues, and collaborating with various teams to boost customer value and usage of products.
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As a Client Success Manager, you will support self-serve clients, ensuring successful delivery of programmatic campaigns. Responsibilities include resolving client queries, collaborating with internal teams for insights, overseeing incident resolutions, and enhancing operational processes. The role requires strong communication and technical skills to deliver exceptional client support and drive account growth.
As a Customer Success Associate, you will manage inbound and outbound communications with clients, provide user support, drive service adoption, and collaborate with Account Managers to optimize client relationships and retention.
The Community Success Manager is responsible for ensuring customer satisfaction and driving revenue by managing the entire customer lifecycle, from onboarding to renewals and upselling. The CSM fosters strong relationships with customers, delivers solutions to meet their needs, drives adoption of product features, and contributes to customer advocacy efforts.
Top Companies in Washington DC Hiring Customer Success Roles
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