Top Customer Success Jobs in Washington, DC

The Staff Customer Success Manager is responsible for ensuring customers achieve desired outcomes using Hivemind Enterprise Software. This includes managing account health, driving renewals, and collaborating with customers and internal teams to address needs and feedback effectively.

The Senior Customer Success Manager will ensure customers achieve their goals with Shield AI Hivemind Enterprise Software. This includes managing relationships, onboarding, renewals, and collaborating with sales and product teams to enhance customer experience and drive revenue expansion.

The Senior Customer Success Manager will act as a strategic advisor for customers, ensuring their success with MongoDB's products. This role involves managing customer relationships, providing technical guidance on best practices, collecting feedback for product improvement, and driving customer outcomes while collaborating with internal teams.

As a Senior Customer Success Advisor, you'll ensure successful onboarding and adoption of Illumio's cybersecurity solutions by developing customer strategies, fostering relationships, and driving renewals and expansions. You'll collaborate with cross-functional teams to monitor adoption health and assist customers in achieving their desired outcomes, ultimately enhancing customer satisfaction and retention.

The Client Success Manager will oversee enterprise AI software deployments for the US Navy, managing stakeholder engagement, defining use cases, tracking business value, and ensuring successful delivery of solutions. This role requires a mix of technical aptitude and leadership in project management, consulting, and analytics.

The Director of Client Success will oversee client engagements, focusing on integrating innovative technologies within the Army's operations. Responsibilities include building client relationships, driving retention and account expansion, managing contracts, and ensuring compliance while achieving client objectives.

The Client Success Manager at Juvare acts as the primary point of contact for clients, ensuring their goals are met through Juvare's software solutions. Responsibilities include creating client success plans, building relationships with stakeholders, facilitating client communication, driving software adoption, and managing escalations effectively.

As a Manager of Customer Success, you will lead a team focused on onboarding, adoption, and value realization for Cribl's products in the Public Sector. This role includes driving customer achievement, coaching team members, managing risks, and collaborating with various cross-functional teams to enhance customer success.

Lead the Project Management Office within MongoDB's Customer Success Center, establishing a formal PM function, facilitating project lifecycles, and designing change management programs. Drive cross-functional collaboration, communication strategies, and ensure successful execution of projects while influencing stakeholders.

The Associate Customer Success Manager will enhance customer engagement by ensuring product adoption, driving value for DoD customers, and addressing technical inquiries. Responsibilities include managing a portfolio of customers, building success plans, and collaborating with internal teams to mitigate churn and identify growth opportunities. Success is measured by customer happiness and retention.

As a Senior Customer Success Manager at Sprinklr, you will be responsible for managing relationships with large enterprise customers, helping them optimize their use of Sprinklr's capabilities. You will act as a consultant, ensuring successful customer adoption, delivering product education, and identifying upsell opportunities. The role requires a deep understanding of the contact center domain and the ability to communicate complex technological issues in simple terms to executives.

The Senior Associate, Client Success at Axios will manage new and existing accounts during the post-sale process, ensuring high-quality client experiences. This role involves collaborating with cross-functional teams to execute campaigns, providing strategic planning, and maintaining strong relationships with clients while managing multiple campaigns at once.

The Customer Success Manager will build and maintain high-quality customer relationships, lead KPI discussions, and pursue upsell opportunities. Key responsibilities include consulting with customers on operations to enhance efficiency, monitoring performance metrics, and coordinating solution improvements with internal teams.

As a Digital Archiving Success Manager, you'll support customers in enhancing their digital preservation programs by providing expertise in data structuring, metadata management, and software configuration, while ensuring high client satisfaction. You'll collaborate with IT teams and act as a liaison for various requests and incidents.