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Top Customer Success Jobs in Washington, DC

An Hour Ago
Washington, DC
Hybrid
180 Employees
Senior level
180 Employees
Senior level
Big Data • Cloud • Security • Software • Database • Cybersecurity • Data Privacy
The Sr. Customer Success Manager for the Public Sector will engage with Intelligence Community customers, ensuring successful technology implementation, growth, and client satisfaction. Responsibilities include managing customer relationships, identifying growth opportunities, advocating for client needs, and collaborating with sales and product teams to drive effective solutions for clients' missions.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+58 More
2 Days Ago
Washington, DC
Remote
1,200 Employees
Senior level
1,200 Employees
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
The Senior Principal Customer Success Manager at PagerDuty builds and fosters executive-level relationships with customers, guiding them in their digital journey and ensuring the adoption of PagerDuty products. They are responsible for risk identification, managing customer portfolios, delivering business value, and representing the customer's voice to inform product development.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+67 More
12 Days Ago
Washington, DC
Remote
22,000 Employees
147K-267K Annually
Expert/Leader
22,000 Employees
147K-267K Annually
Expert/Leader
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Customer Success Manager will be responsible for maintaining and growing relationships with existing CloudHealth customers, developing strategic business plans, and engaging with partners to drive sales and renewals for CloudHealth offerings. This role involves proactive engagement with customers and partners to grow new business opportunities and meet renewal targets.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
4 Days Ago
Washington, DC
Remote
510 Employees
Entry level
510 Employees
Entry level
AdTech • Digital Media • News + Entertainment • Other
In this role, the Associate of Client Success will support the Local advertising team by managing post-sale client activities such as creative development, asset collection, and reporting, while collaborating with cross-functional teams to ensure smooth execution of campaigns.
Top Benefits:
401-K
Commuter Benefits
Company Outings
+44 More
3 Days Ago
Washington, DC
750 Employees
133K-200K Annually
Senior level
750 Employees
133K-200K Annually
Senior level
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
The Staff Customer Success Manager is responsible for ensuring customers achieve desired outcomes using Hivemind Enterprise Software. This includes managing account health, driving renewals, and collaborating with customers and internal teams to address needs and feedback effectively.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+49 More
6 Days Ago
Washington, DC
50 Employees
Senior level
50 Employees
Senior level
Aerospace • Artificial Intelligence
The Client Success Manager at Rhombus Power will oversee complex AI software implementations for the US Navy, collaborating with customers to develop use cases, track project metrics, manage technical teams, and drive user adoption of AI solutions. The role combines project management, strategic consulting, and stakeholder engagement, ensuring measurable outcomes and ongoing customer success.
7 Days Ago
Washington, DC
30 Employees
127K-165K Annually
Senior level
30 Employees
127K-165K Annually
Senior level
Information Technology • Security • Analytics
The Director of Client Success will oversee the Army account at Dcode, focusing on technology adoption and operational innovation. The role involves building client relationships, guiding project managers, setting retention goals, and ensuring compliance with client contracts. Responsibilities also include risk management, contract monitoring, and driving account growth through strategic insights and feedback collection.
Top Benefits:
401-K
Commuter Benefits
Company Outings
+10 More
8 Days Ago
Washington, DC
2,382 Employees
87K-172K Annually
Senior level
2,382 Employees
87K-172K Annually
Senior level
Big Data • Cloud • Software • Database
The Senior Customer Success Manager will act as a strategic advisor to customers in the public sector, advocating for their needs, guiding them on MongoDB best practices, and managing their technology strategy. This role requires autonomy, strong collaboration skills, and a focus on customer success to ensure effective outcomes.
Top Benefits:
401-K
Adoption Assistance
Child Care Benefits
+45 More
11 Days Ago
Washington, DC
277 Employees
Entry level
277 Employees
Entry level
Software
The Client Success Manager at Juvare is responsible for advising clients on using Juvare solutions to achieve their business goals, ensuring client satisfaction, driving adoption, and managing client relationships. This role focuses on understanding client needs and maintaining accountability, ultimately enhancing client success.
12 Days Ago
Washington, DC
Remote
600 Employees
Mid level
600 Employees
Mid level
Software
As the Manager of Customer Success focused on the Public Sector, you will lead a team of Customer Success Engineers, ensuring customer onboarding, adoption, and value realization across Cribl's products. You will drive team performance, conduct customer health checks, and collaborate with cross-functional teams to enhance customer success and operational efficiency.
11 Days Ago
Washington, DC
6,000 Employees
116K-174K Annually
Mid level
6,000 Employees
116K-174K Annually
Mid level
Cloud
The Associate Customer Success Manager for DoD will drive customer adoption and growth by aligning Okta’s capabilities with DoD customers' business objectives. Responsibilities include managing routine health checks, mitigating risks, building success plans, and acting as the customer advocate for technical inquiries. The role emphasizes ensuring high customer satisfaction and retention while collaborating with internal teams to support customers effectively.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+32 More
13 Days Ago
Washington, DC
Remote
981 Employees
Junior
981 Employees
Junior
Software
As a Customer Success Manager, you will build strong customer relationships, monitor key performance metrics, facilitate meetings to align customer strategies with RELEX, and innovate operational processes. You'll also manage solution improvements and provide administrative support like reporting and invoicing.
22 Days Ago
Washington, DC
Remote
1,000 Employees
Senior level
1,000 Employees
Senior level
Artificial Intelligence • Cloud • Information Technology • Security • Software • Cybersecurity • Data Privacy
The Senior Technical Success Manager at Snyk engages with customers to integrate security into their Software Development Life Cycle. Responsibilities include building relationships with customer engineering teams, designing onboarding programs, advocating for customer needs, and facilitating customer interactions to enhance satisfaction and product adoption.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+54 More
17 Days Ago
Washington, DC
Remote
73 Employees
Mid level
73 Employees
Mid level
Marketing Tech • Sales
As a Customer Success Manager at Common Room, you will oversee customer journeys post-sales, focusing on onboarding, training, and adoption strategies. You'll collaborate with customers and internal teams to create impactful training content and evaluate customer engagement initiatives while building strong relationships to drive customer satisfaction and business outcomes.
22 Days Ago
Washington, DC
Remote
34 Employees
150K-230K Annually
Senior level
34 Employees
150K-230K Annually
Senior level
Software
The Customer Success Manager will be responsible for building relationships with federal customers, leading the onboarding process, ensuring contract renewals, gathering customer feedback, advocating for customer needs, developing product knowledge, and managing customer issues with engineering support.
22 Days Ago
Washington, DC
Hybrid
84 Employees
110K-130K Annually
Senior level
84 Employees
110K-130K Annually
Senior level
Information Technology • Software • Analytics
The Customer Success Manager will manage complex client relationships, implement strategies for product adoption, and ensure customers integrate Sayari's solutions effectively into their workflows. Responsibilities include customer onboarding, providing feedback on market intelligence, and strengthening stakeholder relationships.
8 Days Ago
Washington, DC
Remote
121 Employees
Entry level
121 Employees
Entry level
Cloud • Information Technology • Consulting
As a Digital Archiving Success Manager at Preservica, you'll support customers' digital preservation programs by offering guidance on data structuring, ingesting content, and integrating systems. You'll leverage best practices in archiving, create scripts for custom needs, and ensure client satisfaction using SaaS products, acting as the primary contact for issues and inquiries.
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