Top Customer Success Jobs in San Francisco, CA

As an Implementation Manager, you will be the primary point of contact for customers following sales, assisting them in setting up their accounts, customizing the product, and providing training. Your role includes managing customer expectations, delivering training sessions, conducting needs assessments, and collaborating with cross-functional teams to ensure successful onboarding and customer satisfaction.

The Customer Experience Supervisor manages a team in a Customer Care Center, ensuring productivity, quality, and service levels are met. Responsibilities include training support agents, analyzing performance metrics, conducting appraisals, and providing feedback. The role involves problem resolution and maintaining high standards while handling sensitive patient information and adhering to HIPAA regulations.

The Renewal Specialist will manage software subscription renewals, ensuring timely execution by working closely with Sales, Customer Success, and Accounting. Responsibilities include monitoring contract terms, reviewing customer renewal data, and educating customers on subscription options to maintain high renewal rates and customer satisfaction.

The Customer Success Manager at RELEX will cultivate relationships, track customer satisfaction, lead discussions on KPIs, and promote upsell opportunities while ensuring customers receive optimal value from the software solution. This role requires collaboration with customers to enhance business strategies and achieve operational efficiencies.

The Senior Manager of Customer Support oversees a global team of Support Engineers, ensuring best-in-class software technical support for Precisely's products. Responsibilities include managing team performance, fostering a high-performance culture, handling escalations, and improving service delivery based on customer feedback.

As a Solutions Architect at Lumos, you'll help customers implement the Lumos platform, providing technical support and strategic guidance. You'll manage onboarding projects, create plans, communicate with stakeholders, conduct training sessions, and optimize processes to enhance customer experience and satisfaction.

The Customer Success Manager at Corelight will build strong customer relationships, oversee onboarding processes, address customer inquiries, and enhance overall satisfaction. This role involves project management, collaboration with multiple teams, and ensuring the effective use of Corelight's security solutions. The position aims to drive customer success and retention while providing feedback for product improvements.