Top Customer Success Jobs in San Francisco, CA

The Quality Assurance Associate/Lead will evaluate customer service calls to ensure compliance with company protocols, provide constructive feedback, assist in training, and identify areas for improvement to enhance customer satisfaction and agent performance.

The VP of Customer Success oversees the customer journey, ensuring maximum product value through onboarding and support. This role develops customer satisfaction strategies, manages customer success teams, and utilizes data to enhance customer engagement and retention.

The Sr. Benefits Specialist is responsible for managing the daily administration of employee benefits programs, including health plans, retirement benefits, leave of absences, and compliance with regulations. This role involves collaborating with employees and vendors, processing enrollments and claims, and ensuring the accuracy of benefits data. The specialist will also support open enrollment and evaluate costs and efficiencies of benefits programs.

The Client Success Associate at Sage will focus on supporting user engagement and adoption of the Sage Care App and Analytics product. Responsibilities include client management, data-driven insights, monitoring app usage, and collaborating with cross-functional teams to enhance customer experience.

The Client Success Manager will manage key client relationships within the PBM team, ensuring high-quality service delivery and client satisfaction. They will handle client communications, lead meetings, oversee contract deliverables, and collaborate with internal teams during client transitions. The role involves problem-solving operational issues, educating clients on pharmacy benefits, and identifying industry trends to improve service offerings.

The Customer Success Consultant at Cengage Group focuses on building and nurturing relationships with key accounts to enhance customer satisfaction and retention. This role includes consulting, project management, account management, and data analysis, requiring collaboration with internal teams to consult on product implementation and customer support.

As a Support Engineer, you will provide specialized support for Grafana Labs customers, troubleshoot customer issues, manage cases across communication channels, and contribute to technical documentation. You will work with various open-source projects and collaborate with Customer Experience and Engineering teams.