Top Customer Success Jobs in Sacramento, CA

As a Merchant Success Manager, you'll optimize the onboarding experience and ongoing support for merchants, ensuring their success and satisfaction. Focused on revenue retention and account management, you'll establish strong relationships, identify expansion opportunities, and prioritize customer adoption through engagement and proactive communication.

The Customer Support Specialist assists customers throughout the loan refinance process by handling calls, addressing inquiries, and verifying information. They ensure customer satisfaction by providing accurate loan status and following up on necessary documentation to facilitate closing before the original rate expiration date.

The Customer Success Team Lead at Fi will lead and develop customer experience agents, manage customer operations, drive key performance metrics, and enhance customer satisfaction through better processes. The role includes mentoring, overseeing ticket quality, and collaborating across teams to advocate for customer needs.

The Senior Technical Support Specialist will tackle complex technical challenges, build strong customer relationships, drive product innovation, and provide expert-level support for demanding customers. Responsibilities include troubleshooting technical issues, collaborating with customers, managing escalations, and maintaining technical documentation.

The Senior Customer Success Manager will manage FMCG clients, providing strategic guidance on leveraging customer insights. Responsibilities include relationship management, assessing client needs, conducting workshops, monitoring customer health, and identifying growth opportunities to ensure customer satisfaction and renewal.

The Senior Customer Success Manager at Relyance AI will oversee the adoption and success of customers post-implementation, establish relationships with various stakeholders, identify opportunities for customer improvement, and collaborate with the Sales team for renewals and expansions.

The Sr. Benefits Specialist is responsible for managing the daily administration of employee benefits programs, including health plans, retirement benefits, leave of absences, and compliance with regulations. This role involves collaborating with employees and vendors, processing enrollments and claims, and ensuring the accuracy of benefits data. The specialist will also support open enrollment and evaluate costs and efficiencies of benefits programs.