VP Customer Success

About Us:

Draiver is an industry leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing digital documentation and payment options. Our all-in-one application provides you with the tools to better drive your business.

Key Responsibilities:

• Develop and execute the onboarding of new customers, training on product, and continuing supporting the customer 
• Provide insights to customers to ensure they are getting the most out of the product
• Analyze customer metrics and build plans to proactively deal with at-risk customers
• Maintain the cadence of communicating with customers about adoption trends, sentiment, and mining opportunities for deeper engagement
• Lead a team to drive improved product usage and campaign management
• Driving and developing new initiatives and other key programs and initiatives as required to evolve our Customer Success strategy
• Compiling data and preparing reports for business reviews.
• Analyze performance metrics and provide insights to support decision-making.
• Support the planning, execution, and tracking of communication campaigns.
• Research and analyze market trends, competitors, and customer behavior.
• Prepare reports and presentations based on findings to inform strategic decisions.

Skills and Qualifications:

• Strong organizational and time-management skills.

• Excellent verbal and written communication abilities.
• Ability to work collaboratively in a team environment and manage multiple priorities effectively.

Qualifications:

• Bachelor’s degree in Business, Engineering, Marketing, or a related field. 

• Proven experience in customer success, account management, or a related role, in the SaaS or technology industry
• Minimum of 6 years of experience in the automotive sector (auto retail, auto servicing OEMs, fleet management companies, trucking companies).
• Strong verbal and written communication skills in English; proficiency in Spanish is a plus.
• Ability to travel frequently for face-to-face customer visits.
• Proven experience in SaaS sales, preferably in the automotive industry.

Key Competencies:

• Results-oriented with a strong sense of urgency and accountability.
• Exceptional problem-solving skills and attention to detail.
• Ability to work independently and lead cross-functional teams.
• Strategic thinker with strong analytical and problem-solving capabilities
• High level of energy, self-motivation, and a strong ownership spirit.
• Analytical skills with the ability to leverage data to drive decision-making.

What We Offer:

• Competitive salary and commission structure.
• The chance to be part of a forward-thinking company shaping the future of vehicle logistics.
• Career growth and development opportunities.