Top Remote Customer Success Jobs in Santa Cruz, CA
The Customer Success Manager will focus on onboarding customers, managing their lifecycle, and ensuring their long-term success with data security and governance. Key responsibilities include developing onboarding plans, defining project objectives for use cases, managing project teams, and assessing customer health.
The Customer Success Manager at YCharts will build relationships with clients, understand their investment strategies, and ensure they effectively utilize the company's cloud-based software. The role involves onboarding clients, providing ongoing support, and collaborating with internal teams to improve client experiences and drive product adoption.
The Senior Customer Success Manager will lead customer outcomes for key accounts, build consultative relationships, optimize product adoption, uncover upsell opportunities, and facilitate sales and renewal processes. This role involves leveraging industry knowledge to drive customer retention and participating in team mentorship and thought leadership.
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The Brokerage Operations Trading Specialist will support trading operations, manage trade-related issues, ensure compliance with regulations, and collaborate with teams to improve processes. Responsibilities include assessing risks, managing liquidation of accounts, conducting research, and maintaining necessary documentation.
The Japan Customer Service Agent will provide excellent customer support to eFax and Jconnect customers through phone and email, addressing inquiries related to account issues, technical problems, billing, and cancellations. The role requires maintaining product knowledge and assisting customers professionally and efficiently while ensuring compliance with guidelines and providing feedback to the team.
Lead a team of Customer Success Managers, focusing on building relationships and optimizing operations to enhance customer experiences and retention. Use analytics to identify improvement opportunities and mentor team members for their career development while collaborating with cross-functional teams.
As a Customer Relations Advisor, you will conduct client interviews regarding breaches or fraud, assess the severity of incidents, provide customer service, manage expectations, and gather facts for evidence in fraud and identity theft cases.
As an Account Specialist II at Forward Financing, you will manage a portfolio of SMB customers, helping them establish payment plans and providing empathetic customer service. You will engage in negotiations, document account statuses in Salesforce, and strive to achieve monthly payment recovery goals.
Client Success Managers are responsible for delivering exceptional experiences to clients, addressing escalated issues, and fulfilling special requests. They manage client relationships, identify upsell and cross-sell opportunities, and provide high-level customer support.
The HP Digital Merchandising Specialist at CDW is responsible for executing digital merchandising strategies to enhance customer experience. They optimize digital KPIs, manage product presentation, and collaborate with various teams to increase online revenue through effective merchandising and data analytics.
Top remote Companies in Santa Cruz, CA Hiring Customer Success Roles
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