Top Remote Customer Success Jobs in San Francisco, CA

The role involves providing technical support to customers, implementing solutions, collaborating with various teams, and improving processes. Responsibilities include troubleshooting routing protocols, ensuring customer satisfaction, and documenting procedures while adapting to new technologies.

As an Enterprise Customer Success Manager at Upwork, you will partner with customers to help them achieve their workforce goals using the Upwork platform. Responsibilities include driving platform adoption, providing expert consultation, managing relationships with key stakeholders, and participating in product feedback loops. You will leverage your consultative skills and customer insights to ensure client satisfaction and retention.

The Consumer Support Specialist at Keeper provides high-quality service to customers through phone, email, and chat. They resolve inquiries, document trends, identify product improvements, and maintain a positive and professional attitude while ensuring customer satisfaction.

As a Customer Onboarding Manager, you will guide major customers through Postscript's setup, focusing on best practices, optimizing automation and campaigns, and troubleshooting to ensure successful onboarding. You will collaborate with various teams to enhance the customer journey and maintain expertise in product knowledge and industry trends.

The Product Support Associate will serve as the Tier 1 point of contact for users, providing technical support and problem-solving for issues with Howl's platform. Responsibilities include ticket management, collaboration with other departments, and ensuring a quality end user experience in a fast-paced environment.

The Support Analyst provides exceptional support to customers by troubleshooting issues with Fortra's products, collecting system data, and collaborating with team members for solutions. They manage customer expectations and conduct product demonstrations.

The Customer Experience Representative provides exceptional service to small business buyers through email, phone, and web chat interactions. They resolve inquiries, streamline processes, and assist with customer documentation while advocating for customers internally.