Top Remote Customer Success Jobs in San Antonio, TX

As a Manager of Customer Success, you'll lead a growing team responsible for driving product adoption and customer retention while enhancing service quality. You'll develop strategies, mentor team members, handle customer escalations, and leverage data for decision-making, ensuring alignment with business goals.

As the Manager of Customer Success at Honeycomb, you will lead a growing team focused on enhancing customer experience and driving product adoption. Responsibilities include building high-performing teams, developing customer success strategies, managing critical issues, and mentoring team members. You will align team goals with the company's objectives and use data-driven insights to improve service delivery.

The Client Support Specialist at Lyra Health will manage billing inquiries and support clients in resolving their queries. This role involves collaborating with various teams, following up on claims, troubleshooting billing issues, and ensuring clients are informed about their billing statuses.

The Customer Support Agent will engage with customers via email or Zendesk, resolve issues efficiently, guide troubleshooting, document interactions in the CRM (HubSpot), and ensure customer satisfaction, all while staying updated on product knowledge and company policies.

The Implementation Consultant will lead onboarding and implementation processes, building relationships with customers and ensuring satisfaction. They will provide tailored recommendations, offer training sessions, and align solutions with customer outcomes, acting as a technical leader within the organization to drive success and engagement.

As a Customer Support Engineer, you will provide technical expertise and support to clients in the energy sector, helping them with energy management services, troubleshooting software issues, and ensuring efficient energy consumption strategies.

As a Strategic Customer Success Manager, you will manage the post-sales process for enterprise customers, providing onboarding, program management, and maintaining strong relationships. You'll analyze customer data to enhance value, advocate for customer needs internally, and track customer health and success milestones. Traveling to meet customers may be required, along with proposal of innovative ideas to improve customer experience.