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Top Remote Customer Success Jobs in Rochester, NY
AdTech • Big Data • Digital Media • Marketing Tech • Sales • Software • Data Privacy
The Client Success Lead will manage the post-sale Client Success team, ensuring client performance and satisfaction. This role involves building client relationships, leading a team, and formulating strategies to meet KPIs. The leader will provide thought leadership, drive value metrics, and coach the team to enhance performance while fostering collaboration across departments.
Software
The Support Manager will oversee the North America regional support team, ensuring high-quality customer support and operational efficiency. Responsibilities include managing team performance, handling escalated cases, and analyzing support metrics. Strong leadership and communication skills are essential to guide team members and collaborate with cross-functional teams.
Top Skills:
Point Of SaleSaaS
Marketing Tech
The Client Strategist at QRY will manage a portfolio of 5-8 clients, acting as a strategic advisor and leading digital marketing campaigns. Responsibilities include developing strategic plans, ensuring client success, conducting meetings, and providing insights through reporting. The role requires strong communication, project management skills, and a passion for e-commerce and digital marketing.
Payments • Software • Financial Services
As a Senior Partner Implementation Specialist, you will lead the onboarding process for partners to the Banking as a Service platform, ensuring a smooth implementation from contract sign-off to go-live. You'll manage technical integrations, collaborate with various internal teams, and provide guidance and documentation to enhance partner experience.
Top Skills:
APIsHTTPOauthRestSftpSoap
Software
The Field Customer Success Manager builds and maintains strong relationships with strategic customers, helping them achieve their business goals through Auctane's products. Responsibilities include researching accounts for efficiency, communicating with customers about savings, and collaborating with other departments for seamless service delivery.
Top Skills:
JIRALookerMgmtSalesforceShipstationZendesk
Information Technology
The Director of Customer Success at Innovaccer acts as a trusted advisor to clients, managing project deliveries, engaging with teams of engineers and designers, and identifying solutions to enhance customer satisfaction in the healthcare sector. This role requires a strong analytical mindset and excellent communication skills to effectively address customer needs and drive project success.
Consumer Web • Digital Media • eCommerce • Fintech • Financial Services
The Client Experience Specialist will communicate with consumers to help them connect with financial advisors through various channels. Responsibilities include guiding users in the matching process, scheduling calls, documenting interactions in the CRM, and meeting personal and team targets.
Blockchain • Security • Software
As a Senior Client Advisor at Casa, you will onboard and support premium clients, educate them on bitcoin and digital asset management, and provide exceptional customer service. You will build long-term relationships, collaborate with internal teams, and contribute to innovation in customer service processes.
Top Skills:
BitcoinEthereum
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