Top Remote Customer Success Jobs in Richmond, VA

The Partner Support Coordinator is responsible for assisting partners with managing health payment plans while ensuring compliance with HIPAA and other regulations. This role involves reviewing claims, answering inquiries, troubleshooting tech issues, maintaining documentation, and training team members.

The Onshore Customer Support Specialist will improve the customer experience by managing escalated support cases and engaging with customers across multiple channels. Responsibilities include educating customers on products, ensuring compliance, and collaborating with internal teams to resolve issues and enhance processes.

The Strategic Customer Success Manager will manage key customer accounts, drive engagement, analyze performance data, and ensure customer satisfaction. Responsibilities include onboarding, training, and acting as a primary contact to foster client relationships and facilitate seamless communication between stakeholders.

The Onboarding Associate will facilitate the onboarding of primary care practices to the Elation platform, manage project schedules, ensure data transitions from previous EMRs, and collaborate with internal teams for successful customer integration.

The Account Supervisor at Seer Interactive will manage enterprise client accounts, collaborate with internal teams across various digital marketing disciplines, and drive strategies based on client goals. This role focuses on client retention, revenue growth, and effective communication among team members and clients, ensuring a holistic approach to marketing solutions.

The Customer Success Manager at Alloy Automation will oversee the end-to-end customer experience, focusing on onboarding, technical education, and long-term growth strategies. The role involves coordinating with revenue and product teams, solving technical issues, and fostering a feedback loop to enhance the platform's future development.

As a Technical Support Engineer, you will assist customers by diagnosing and troubleshooting software issues, managing ticket escalations, and providing enterprise-grade technical support. You will document troubleshooting steps and create knowledge base articles, while simultaneously building expertise on Legion's products and facilitating communications between customers and the engineering team.