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Top Remote Customer Success Jobs in New York City, NY
The Clinical Care Navigator will provide clinical support, psycho education, and coordinate referrals while managing calls in a clinical phone queue. The role involves assessing risks, providing crisis support, recommending plans of action, and ensuring timely connections to care. Effective communication and documentation skills are required for interacting with members and providers.
The Global Care Navigator will assist members in their mental health care journey, ensuring high member satisfaction. Responsibilities include supporting patients via phone, chat, and emails, managing care coordination, conducting clinical needs assessments, and providing consultation and assistance during crises.
The Senior Strategic Customer Success Manager at Samsara will work closely with major clients in the US and Canada, providing strategic advice on leveraging Samsara's technology to enhance operational efficiency and drive business value, while managing the customer lifecycle from onboarding to renewal.
As a Strategic Customer Success Manager at Samsara, you will partner with complex customers, address their unique challenges, advise on leveraging Samsara solutions effectively to ensure customer renewals and expansions. You'll collaborate with cross-functional teams to enhance overall customer satisfaction and success in physical operations.
The Customer Support Associate at Squarespace interacts with customers through live chats and email, providing support for account issues, billing, and domain inquiries. Responsibilities include troubleshooting, meeting productivity targets, and staying updated on product features. The role requires consistent availability for a full 40-hour week.
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The Service Specialist at Tempus provides technical support to merchants using Tempus solutions, focusing on customer service, issue resolution, documentation, and upgrade management through calls and emails. They also participate in defining problem management processes and conduct analysis for service-related issues.
The Customer Service Specialist at CNA's Agency Help Desk will respond to calls and emails, provide user assistance, track and update issues, and ensure timely communication with customers. This role requires strong communication, analytical, and organizational skills to deliver superior service.
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The Director of Customer Success Operations will develop a strategy for integrated technology infrastructure, evaluate go-to-market strategies, define roles across teams, and establish KPIs to enhance operational effectiveness. This role collaborates with multiple departments to align customer data and implements processes for effective customer engagement and reporting.
The Customer Success Manager will be responsible for driving product adoption and engagement, customer retention, and long-term value for their portfolio of customers. They will build strong relationships with customers, help define a long-term accessibility roadmap, and demonstrate the ongoing benefits of Level Access's software products and services.
The Customer Success Manager will focus on onboarding customers, managing their lifecycle, and ensuring their long-term success with data security and governance. Key responsibilities include developing onboarding plans, defining project objectives for use cases, managing project teams, and assessing customer health.
The Campaign Specialist supports Campaign Coordinators with client requests and task execution, ensuring efficient processing of campaigns. They collaborate with various teams to meet client needs and may interact with clients once proficient. Training participation is also expected, along with additional tasks as assigned.
The Customer Success Manager at RunPod will focus on driving customer retention, facilitating renewals, and identifying growth opportunities. This role involves managing client portfolios, monitoring product usage and customer health analytics, and collaborating with internal teams to enhance the customer experience. Strong communication skills and an analytical mindset are key for success in this innovative startup environment.
Top remote Companies in New York City, NY Hiring Customer Success Roles
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