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Top Remote Customer Success Jobs in Buffalo, NY
The Client Experience Specialist will communicate with consumers to help them connect with financial advisors through various channels. Responsibilities include guiding users in the matching process, scheduling calls, documenting interactions in the CRM, and meeting personal and team targets.
The Customer Support Specialist will manage post-sales support processes, ensure smooth onboarding, handle customer support tickets, collaborate with internal teams, and implement operational processes to improve customer satisfaction and efficiency.
As a Senior Client Advisor at Casa, you will build long-term relationships with Premium, Private, and Enterprise clients, assisting them with their secure bitcoin vaults and service requests. You will educate clients on bitcoin, self-custody, and private key management, ensuring exceptional customer service while collaborating with internal teams to enhance client experiences.
The Solutions Specialist works with the Sales team to enhance their capabilities by delivering product demonstrations, creating training materials, and providing implementation guidance. They will collaborate across departments and ensure a seamless transition to Customer Success after sales.
As a Technical Support Agent, you will manage inbound emails and chats to diagnose technical issues for our merchants, collaborate with technical and engineering teams, assist in quality assurance for new features, and help produce and update documentation.
At Measured, you have the unique opportunity to create your own role even if there is no specific opening that fits your background. This role encourages proactive candidates to share their interests and skills, allowing for personalized job creation.
The Customer Success Manager will focus on building relationships with enterprise customers in the US Public Sector, ensuring a successful customer journey, driving adoption and usage of Mattermost products, facilitating onboarding, and renewing customer subscriptions while identifying opportunities for account expansion.
The Customer Training Coordinator is tasked with coordinating customer training programs, managing logistics, tracking schedules, preparing training materials, and assisting with invoicing and learning management system administration. The role emphasizes strong organizational and customer service skills.
The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, oversee QA and editing processes, coordinate with voice talent and localization vendors, and assist in IVR dialogue design and localization. This role requires strong communication skills and attention to detail.
As a Customer Success Representative, you will provide ongoing support and training to clients, ensuring their satisfaction with the company's products and services. You'll manage customer relationships, identify issues, and collaborate with teams to enhance customer experience.
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