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Top Remote Customer Success Jobs in Buffalo, NY
The Technical Customer Support Engineer at ClickHouse will provide excellent service to customers via various communication channels, triage support tickets, assist in pre- and post-sales activities, and collaborate with multiple teams. A strong emphasis is placed on building relationships and sharing knowledge within a global support environment.
As a Senior Client Success Manager, you will ensure that clients maximize their partnership with Posh by acting as a strategic advisor, overseeing product deployments, and facilitating upselling opportunities. This role involves collaboration with cross-functional teams, advocating for client needs within the organization, and promoting long-term client engagement and satisfaction.
The Client Relationship Manager is responsible for nurturing client relationships for HR-Payroll customers, ensuring timely resolution to inquiries, conducting evaluations of HR and payroll processes, and providing tailored solutions to enhance client effectiveness and retention. They will work closely with internal teams and may conduct on-site visits to assess service delivery.
The Customer Support Analyst I is responsible for resolving customer inquiries related to Cority's product suite, providing technical support, collaborating with other teams, and maintaining case records. This role requires troubleshooting basic issues, managing customer communications, and contributing to process improvements while working in a rotating shift schedule.
The Associate Customer Success Manager will drive product adoption, assist customers through their lifecycle, and help ensure customer satisfaction and retention. Responsibilities include monitoring customer engagement, facilitating renewals, and implementing customer onboarding processes. The role requires effective communication with clients and internal teams.
The Senior Customer Solutions Engineer delivers exceptional customer experiences and solutions for Rocket's modernization products, particularly the IBM Omegamon product family. Responsibilities include providing expertise, training, and guidance during product implementation and ongoing support, while ensuring customer satisfaction and maintaining best practices. Collaboration with internal teams and customers is key to resolving complex issues and ensuring successful product outcomes.
The Client Success Manager will manage relationships with clients, drive growth and optimization for clinics using the EngagedMD platform, and collaborate with internal teams. Responsibilities include implementing new products, cross-selling, and ensuring client satisfaction in the new healthcare markets.
As a Sr. Technical Support Engineer at ScienceLogic, you will provide high-quality enterprise-level technical support for ScienceLogic products, handling advanced customer issues, leading support efforts, mentoring team members, and coordinating with various internal teams to ensure customer success. You'll engage with complex Linux-based applications and monitoring tools to improve processes and innovate the support experience.
As a Customer Frontline Support Engineer, you will provide first contact support to resolve complex issues for customers, ensure customer satisfaction, and collaborate with internal teams. Responsibilities include delivering technical support, managing cases, participating in incident management, and suggesting process improvements.
The Technical Partner Success Manager helps partners maximize their investment in ConnectWise by developing operational plans, advising on product adoption, monitoring usage, and building strong relationships. This role involves collaboration with cross-functional teams and requires knowledge of business challenges and strategies to drive partner satisfaction and success.
Top remote Companies in Buffalo, NY Hiring Customer Success Roles
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