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Top Remote Customer Success Jobs in Buffalo, NY
Information Technology • Legal Tech
The Customer Support Specialist will assist customers via live chat, email, and phone, resolving their issues and providing training on the software while ensuring customer satisfaction and product adoption.
Top Skills:
ExcelGoogle ProgramsGoogle SheetsMS Office
Artificial Intelligence • Software • Generative AI
Manage 30-50 commercial customer accounts, drive renewals, enhance product adoption, and serve as a product expert while collaborating with internal teams to deliver excellent customer experiences.
Top Skills:
SaaS
Information Technology • Software
The Technical Support Engineer will provide tier 1-2 support, perform software upgrades, monitor server health, and document support processes while collaborating with client IT teams.
Top Skills:
AWSIisSQL ServerWindows
Featured Jobs
Healthtech • Software • Telehealth
The RCM Optimization Specialist will review client documentation, monitor metrics, conduct audits, and communicate with teams to optimize client success in healthcare IT.
Top Skills:
Boost ProcessesMedical Office WorkflowRcm Standard Settings
Cloud • Software
The Implementation Specialist coordinates project implementation, provides technical support, manages customer onboarding, and ensures high-quality customer service at Ooma.
Top Skills:
DhcpNetworking FundamentalsSaaSTcp/IpVpn
Information Technology • Consulting
As a Customer Care Specialist, provide exceptional phone support, resolve customer inquiries, and maintain high satisfaction in a fast-paced remote environment.
Top Skills:
Call Center TechnologyCommunication SoftwareRemote Work Tools
Security • Software • Cybersecurity
Lead the enterprise customer success team by driving product adoption and customer satisfaction while ensuring growth and retention through strategic initiatives.
Top Skills:
AgileSaaSSoftware
Security
As a Technical Account Manager, you'll engage with customers, enhance product usage, handle support escalations, and drive customer satisfaction.
Top Skills:
BashCsvFtpHTTPHttpsJSONLdapNoSQLPowershellPythonSmbSmtpSQLSshTelnet
Software
Manage and mentor the Customer Success Team, drive customer health scores, ensure high retention rates, and collaborate cross-functionally.
Top Skills:
Cross-Functional CollaborationCustomer Success ManagementSaaS
Food
Manage customer care programs by embedding in operations, coordinating projects, analyzing data, and overseeing team collaboration for improvement.
Top Skills:
Bi ToolsDashboardsSpreadsheets
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