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Top Remote Customer Success Jobs in Austin, TX
As a Deliverability and Compliance Specialist, you will ensure Kit's email deliverability, provide high-quality support for deliverability-related issues, and create educational content. You will monitor accounts for compliance, assist with audits, collaborate with the support team and product engineers, and engage with the community to enhance Kit's reputation in email deliverability.
As an Onboarding Analyst, you will assist VIP clients with setting up their sales tracking in our system. The role focuses on customer success rather than support, requiring strong communication skills and attention to detail. You'll interact with marketing software and contribute to significant growth opportunities within the company.
The Technical Support Engineer II acts as the primary contact for Outset customers, providing technical and clinical support post-sales. They troubleshoot product issues, document resolutions in Salesforce, and collaborate with various teams to ensure customer satisfaction while adhering to process standards.
The Customer Support Manager will lead and develop a high-performing customer support team for an Enterprise SaaS platform, ensuring best-in-class 24/7 customer service, managing escalations, and creating performance metrics. The role requires coaching team members and resolving critical customer issues.
The Operations Support Specialist ensures timely delivery of medical supplies, handles shipment issues, maintains communication with stakeholders, manages order entries in the CRYOPDP System, provides real-time updates on shipments, generates reports, and offers customer support. They also escalate issues and provide backup for the Operations Support Supervisor when needed.
As a Carbon Technical Partner, you will manage customer support for Carbon’s innovative products, resolving technical issues while ensuring exceptional customer experiences. You’ll serve as the main contact for assigned customers, conduct training, diagnose issues, and communicate effectively across teams. The role requires flexibility and adaptability to meet customer needs amid a fast-paced environment, with up to 30% travel expected for training.
In this role, you will be responsible for interacting with customers, enhancing their experience with Shift5's products, and finding solutions to complex problems. You will also serve as a mini-CTO for deployments and travel to customer sites regularly.
The Client Strategy Lead will analyze ROI and optimize client engagements, leveraging data analysis from SQL and Excel, managing key projects, and supporting operational efficiencies. The role emphasizes relationship-building and strategic insights to enhance partnerships within Beam's mission-driven brand network.
The Scaled Customer Success Manager will manage high-volume accounts, ensuring smooth onboarding and customer satisfaction while identifying growth opportunities. The role involves upselling and cross-selling within existing accounts, using strategic communication and relationship-building skills to enhance customer engagement and retention.
As a Technical Lead at Smartsheet, you will serve as a subject matter expert within a support pod, resolving technical issues and managing escalations. You will provide mentorship, oversee day-to-day operations, and collaborate with engineering to improve customer support processes. Your role includes a focus on improving customer and agent experiences, technical consulting, and ensuring the team meets service level agreements.
Top remote Companies in Austin, TX Hiring Customer Success Roles
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