Top Remote Customer Success Jobs in Austin, TX

The Technical Support Engineer at AlertMedia acts as a technical resource to ensure a seamless customer experience by troubleshooting issues, collaborating with the Engineering team, and maintaining customer relationships throughout the onboarding and support lifecycle.

The Customer Enablement Manager will enhance and manage NinjaOne's customer education programs by collaborating with various stakeholders, maintaining e-learning content, administering the learning platform, and facilitating customer learning events. Regular feedback collection will improve the effectiveness of these initiatives.

As a Customer Care Advocate, you will handle inbound customer service inquiries regarding life insurance policies, educate customers, resolve complex issues, and ensure customer satisfaction through effective communication and problem-solving skills.

As a Customer Support Specialist, you'll be the main contact for users, handling inquiries via Intercom, troubleshooting issues, and ensuring high customer satisfaction. You'll work collaboratively with the team to solve complex problems and contribute ideas for improving support processes.

The Learning and Development Specialist at OpenX drives employee engagement by creating innovative learning initiatives. This role involves collaborating with leadership to assess career development needs and manage the learning management system to track training activities. Responsibilities include course material preparation, execution of training sessions, and measuring training effectiveness to align with organizational goals.

The Manager of Customer Success will lead a team of Customer Success Managers, develop strategies for customer adoption and satisfaction, and collaborate with various departments to ensure client success. Key responsibilities include mentoring the team, establishing performance metrics, resolving complex issues, and staying updated on industry trends.

As a Customer Success Manager leader, you will mentor and develop the team while driving customer adoption and satisfaction. Responsibilities include collaborating with various departments, tracking performance metrics, and acting as an escalation point for complex issues. You will empower your team to deliver outcomes and voice customer insights for product development.

As a Customer Success Manager, you will drive customer growth, manage relationships, and ensure renewals by providing support post-onboarding, guiding product adoption, and offering valuable insights. You will facilitate upselling and cross-selling initiatives, collaborate on retention strategies, and act as a customer advocate within the company.