Top Remote Customer Success Jobs in Austin, TX

The Manager of Customer Success will lead a team of Account Managers, drive customer growth and satisfaction, manage strategic accounts, and report performance metrics. Responsibilities include mentoring team members, establishing KPIs, analyzing customer data, and collaborating with other departments for enhanced customer journeys.

As a Customer Success Manager, you will manage a large portfolio of accounts, enhancing customer engagement and retention through scalable strategies. You'll drive product adoption, monitor customer health metrics, and develop programs for onboarding and education while coordinating with cross-functional teams to optimize the customer experience.

The Customer Success Engineer will manage client implementations and technical onboarding at Quantum Metric. They will create tailor-made digital solutions and configurations for clients, ensuring effective use of the Quantum Metric platform to meet client objectives.

As a Senior Contract Specialist at Kyruus Health, you will manage the contract lifecycle, assist internal stakeholders with legal and compliance requests, track metrics for Legal and Compliance teams, evaluate vendor contracts, and organize compliance documents. Additionally, you'll support audits and work on policy maintenance and development.

The Customer Care Advocate I will handle customer inquiries via phone and written communication, providing information regarding benefits, eligibility, and claims. The role involves troubleshooting, advocating for customers, and ensuring satisfaction through effective communication and documentation.

The Support Specialist will manage inbound communications from borrowers via calls, emails, and texts, assist in account-related needs, improve contact center processes, and ensure compliance with collection laws. The role requires effective communication and problem-solving skills, focusing on borrower satisfaction while handling high-volume inquiries.

As a Product Support Specialist, you will interact with diverse customers to maximize their use of the product, analyze feedback for improvements, create content for user guidance, and collaborate with teams to enhance customer experience.