Scaled Customer Success Manager

Fully Remote in the states of: Arizona, California, Colorado, Illinois, Iowa, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Oregon, Texas, Utah, or Washington.
THE JOB
Love swag? Love solving problems at scale? Love making customers happy? If this is you, buckle up—this is your chance to show off your Customer Success at scale game and help many of our Kotis customers level up their swag-er as a Scaled Customer Success Manager. Kotisians LOVE swag—and not just slapping logos on any run-of-the-mill stuff—we’re all about high-quality branded merchandise and using swag to solve problems. Still interested? Of course you are, because you’re a highly motivated, customer-centric, strategic thinker with a passion for making customers smile (and spend more), so read on.

HOW YOU’LL CRUSH IN THIS ROLE

High-Volume Account Management:

• Collaborate with account teams to ensure smooth, seamless customer onboarding like a pro.
• Shepherd project progress using one-to-many tactics—because efficiency is your middle name.
• Keep customers happy and coming back for more, with crystal-clear communication and lightning-fast issue resolution.

Scaled Retention:

• Retain and protect existing revenue with your expert care.
• Be the ultimate brand advocate, solving clients’ swag needs like a boss.
• Deliver massive value at scale, while making sure clients stay satisfied—and loyal.

Scaled Growth:

• Sniff out growth opportunities like a champion truffle-hunting pig.
• Upsell, cross-sell, and take our customers' spend to new heights.
• Convert high-volume, low-touch clients into high-value program partners.
• Develop and execute scaled growth strategies for high volume book of business.

WHAT YOU BRING TO THE TABLE

• 4+ years of experience in Customer Success, Sales, or Account Management (bonus points if you’ve wrangled a high-volume book of business).
• A proven track record of smashing performance goals.
• HubSpot wizardry, especially with sequences and playbooks (you practically breathe automation).
• Knowledge of the secret word (psst... it’s “Zinger”)
• Relationship-building skills so strong, even your LinkedIn connections send you Christmas cards.
• Master multitasker with an eagle eye for details and the strategic chops to back it up.
• Customer strategy ninjitsu—you proactively craft, execute, and fine-tune scaled strategies to ensure clients en masse not only hit their goals but crush them. Their success is your success.
• Communication skills that make people stop, listen, and say, “Wow!”

COMPENSATION 
$70,000 annual plus bonus potential. OTE $110,000+
BENEFITS
Kotis Design is an equal opportunity employer. We are committed to recruiting and employing highly qualified individuals who represent the diverse communities in which we live, and with whom we work. We base our personnel decisions on merit, qualifications, performance, and business needs. All employment-related decisions are made without unlawful discrimination based on race, religion, color, national origin, gender, age, marital status, physical, sensory, or mental disability, military status, sexual orientation, gender identity, genetic information, political ideology, status as a victim of domestic violence, sexual assault, or stalking, or any other factor determined to be unlawful by applicable federal, state or local statutes. If you have a disability or special need that requires accommodation, please contact us.