Top Remote Customer Success Jobs in Ann Arbor, MI

Seeking a Native English Speaker to fill the role of English Transcription Specialist in the APAC region. Responsibilities include creating and editing transcripts for video content with quick turnaround times. This is a contract position requiring 20 hours per week with immediate start.

The Client Success Specialist at Freeosk is responsible for nurturing client relationships with brand partners, ensuring program execution excellence, and collaborating with internal teams to support and manage pre and post-sale processes. The role requires excellent communication skills and experience in marketing strategies, with a focus on providing exceptional client service.

The Renewal Specialist will manage software subscription renewals, ensuring timely execution by working closely with Sales, Customer Success, and Accounting. Responsibilities include monitoring contract terms, reviewing customer renewal data, and educating customers on subscription options to maintain high renewal rates and customer satisfaction.

As a Solutions Architect at Lumos, you'll help customers implement the Lumos platform, providing technical support and strategic guidance. You'll manage onboarding projects, create plans, communicate with stakeholders, conduct training sessions, and optimize processes to enhance customer experience and satisfaction.

As a Customer Architect at Elastic, you will drive the adoption of Elastic solutions by creating Technical Success Plans tailored to customer goals, ensuring effective onboarding and ongoing support. Collaborate with account teams to eliminate technical frictions, conduct presentations, and foster customer relationships to promote usage and expansion of Elastic solutions.

The role involves providing technical support to customers, implementing solutions, collaborating with various teams, and improving processes. Responsibilities include troubleshooting routing protocols, ensuring customer satisfaction, and documenting procedures while adapting to new technologies.

As an Enterprise Customer Success Manager at Upwork, you will partner with customers to help them achieve their workforce goals using the Upwork platform. Responsibilities include driving platform adoption, providing expert consultation, managing relationships with key stakeholders, and participating in product feedback loops. You will leverage your consultative skills and customer insights to ensure client satisfaction and retention.