Engineering Manager (Trust & Privacy)

About Engineering at Headway

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small (~85) but mighty team using technology to build that future (and have a fun time while doing it!). 

About the Role

There is a lot that we're building at Headway, but fundamental is earning the trust of our users and customers as we make mental healthcare more accessible and affordable for everyone. Working behind the scenes is a growing and highly impactful engineering team ensuring that strong, secure, and scalable platforms exist for all Headway product teams to build rapidly while getting the non-negotiables right. Our Trust Product & Foundations team ensures that, as a medical company, we deliver on the need for secure and auditable data along with strong user control is significant. They develop systems responsible for end-user authentication and authorization, secure data storage, and system auditing.They work closely with engineering, product, business, data and operations teams in building and enhancing trust in Headway platforms, and provides technical and privacy-first leadership that includes authorization systems, authentication systems, audit logging, and health record security.

As an engineering leader at Headway, you will be responsible for leading and growing this team through people development, supporting hiring, strategic planning, driving engineering velocity and business outcomes. You will collaborate with your team(s) and a wide array of cross-functional partners to deeply understand the needs of our business, ensuring that the platform aligns with security and privacy best practices and delivers exceptional value for our users. You’ll play a critical role in nurturing how this and its future offspring teams operate. This is an opportunity to make a significant impact in a fast-paced environment where your contributions will directly influence the success of Headway’s mission and business.

Role-Specific Objectives: 

• Partner across EPD, Ops and Legal teams to improve the security of all Headway products
• Drive a vision for secure identity and access to the Headway platform for all end-users
• Develop and implement strategy for ensuring auditable, privacy-preserving data storage
• Build a team culture of ownership, accountability, and operational excellence 
• Define and track measurable outcomes for

Principles that guide us:

• Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapist to better solve the problems they’re facing. 
• Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration
• Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
• Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.

Tools we use:

• Languages: Python 3, TypeScript
• Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js
• Datastores: Postgres, Redis
• Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka
• Monitoring: Datadog, PagerDuty, Sentry
• Version Control: Github, PagerDuty
• Vulnerability Management: Snyk, Semgrep
• Cloud Security: Lacework

Who you are

We’re looking for action-oriented engineering team leaders and product-minded people managers who are relationship-obsessed, drive results and enable their teams to build for technical excellence. As the leader of this mission-critical team, you’ll be accountable for defining and prioritizing the team roadmap and improving identity, access, and transparency in Headway’s product suite. This is an exciting opportunity for a passionate, mission-aligned engineering leader to make an immediate impact on our rapidly scaling engineering team.

• Lead and manage a team (or teams) of 6+ engineers
• Ensure there is process and product alignment across your team
• Develop and grow your team through weekly 1-1s, mentorship, and feedback
• Work with and help develop aspiring engineering leaders within the engineering team
• Contribute to the broader company strategy and product roadmap
• Help build out our engineering team as the headcount grows from 80 to 120+ through the remainder of the year

Below are additional experiences we think help engineering managers succeed at Headway:

• You have 4+ years of experience as an Engineering Manager 
• You have 4-5+ years of experience as a Software Engineer
• You’ve gained expertise and perspective as an engineering leader building software in the trust, security or privacy spaces
• You have a track record of building and leading high performing teams that have effectively delivered business outcomes through technical investments
• You have a strong technical foundation that allows you to ensure your team is making appropriate technical decisions
• You have a strong product mindset and have built strong cross-functional relationships that drive optimal user experiences and build trust with users
• You have have a track record of working well across teams and functions
• It's a nice to have if you've had prior experience with Python and React
• It's a nice to have if you've had experience working with AWS infrastructure 
• BS, MS in Computer Science or related field

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. 
• First rounds: You'll meet with an engineering leader on the team to go deeper into your technical and people leadership experiences
• Final rounds: You’ll meet several more team members for one technical and multiple behavioral interviews, leaving you with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

Compensation and Benefits:

• Salary information is based on a single salary target per role, and the starting salary for Engineering Managers is $200,000 and can increase to $238,000 based on industry tenure and experience.
• Benefits offered include:
  • Equity Compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • Flexible PTO
  • Employee Assistance Program (EAP)
  • Training and professional development

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