Top Customer Success Jobs in Raleigh, NC
The Customer Experience Manager at Q2 is responsible for managing client relationships and contract activities. This role includes coordination between various stakeholders, supporting negotiation efforts, and ensuring client satisfaction throughout implementation projects. The position involves analyzing relationship economics and maintaining collaborative communication with clients.
The Customer Success Manager will lead Project Enablement and Execution Readiness assessments, enhance product development success, manage cross-functional collaboration, advocate for customer needs, and drive improvements through data analysis and customer engagement.
As a Customer Success Manager at ServiceTrade, you'll provide guidance to maximize platform adoption and customer value. Your role includes supporting clients, documenting interactions, and collaborating with teams to drive customer satisfaction and retention, contributing to company growth.
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The Senior CQA Specialist is responsible for managing Change Control and CAPA records, authoring Quality Agreements, participating in audits, and ensuring regulatory compliance at the Raleigh facility. This includes developing compliance systems, facilitating self-inspections, and supporting multi-functional project teams.
The Senior Customer Support Associate at Guidebook provides expert support for clients using the mobile app builder, focusing on customer success and technical guidance. Responsibilities include managing inquiries, conducting workshops, collaborating on app builds, and analyzing feedback to improve processes.
The Associate Customer Education Manager will design, develop, and deliver engaging training for Pendo users and administrators. Responsibilities include creating course materials, managing development projects, evaluating learning outcomes, and updating content based on user feedback. They will work closely with subject matter experts to ensure accuracy and effectiveness in teaching methodologies.
The Enterprise Customer Success Manager will drive customer success and retention for the enterprise segment by building strong relationships with customers, understanding their needs, and helping them achieve their goals using software products. Responsibilities include conducting product demonstrations, monitoring key performance indicators, resolving customer issues, and mitigating churn. The ideal candidate has 5+ years of customer success experience in a software company, with 2+ years specifically in B2B SaaS/software managing an enterprise book of business. They should have strong communication skills, experience with data-driven decision-making, and the ability to work in a fast-paced environment.
The Quality Customer Support Administrator at Novanta focuses on managing customer complaints about products, including processing Return Merchandise Authorizations (RMAs), communicating with interdisciplinary teams, and managing purchase orders. Key responsibilities include evaluating RMAs, issuing credit memos, producing evaluation reports, and engaging effectively with various departments to resolve customer concerns.
Quality Review Specialist- Expert responsible for overseeing IT technical documents and deliverables. Must have 4 years of experience in software lifecycle, software releases/testing, SQL, and managing software workflow and reports. Preferred skills include Mainframe environment, Tableau, SharePoint, Power BI, and technical writing.
The Client Representative will connect donors with non-profit organizations, enhance brand visibility, conduct fundraising presentations, manage schedules, resolve client issues, and handle related tasks. A positive attitude and strong people skills are essential for success.
Top Companies in Raleigh, NC Hiring Customer Success Roles
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