Top Customer Success Jobs in Philadelphia, PA

The Customer Success Manager will partner with customers to achieve their security objectives, drive product adoption, and enhance the value of their investment. Responsibilities include managing customer journeys, collaborating with technical teams, leading business reviews, and building strong relationships across customer organizations.

The Customer Success Manager at Nooks is responsible for ensuring mid-market and enterprise customers maximize their use of Nooks' solutions. They will onboard customers, maintain relationships, analyze usage metrics, conduct check-ins, and provide technical support, focusing on customer value to drive renewals and potential upsells.

The Customer Success Manager for SMBs at Nooks is responsible for onboarding new accounts, maximizing customer value, and ensuring customer satisfaction. They analyze usage metrics, monitor health metrics, assist with technical support, and provide feedback to inform product development. This role requires managing over 100 accounts and involves communicating effectively with customers and stakeholders.

The Customer Success Manager at Verusen will lead post-implementation support for customers, drive retention through renewals, and execute upsell opportunities. They will build strong relationships across customer stakeholders and align product strategies to achieve long-term success. Responsibilities also include providing support and helping coordinate training and product rollouts, as well as delivering reviews to align goals.

The Associate Customer Success Manager will drive customer product adoption and ensure satisfaction throughout the customer lifecycle. Responsibilities include monitoring engagement, facilitating renewals, providing implementation support, and communicating value to customers. The role also involves gathering feedback to enhance product offerings and maintaining effective communication using both automated and manual processes.

As an Account Manager in the Client Success Team, you will build relationships with clients, inform them of new products, and help them maximize their use of Subsplash's platform. Your role involves consulting, educating clients, and focusing on retention and revenue growth.

As a Senior Customer Success Manager at Appinio, you will manage a portfolio of clients, acting as their primary advisor. Your role involves understanding clients' challenges, conducting workshops, monitoring customer activity, managing subscriptions, and identifying growth opportunities. You will collaborate cross-functionally to enhance the customer experience and ensure long-term satisfaction.

The Strategic Customer Success Manager at HappyCo will build and protect customer relationships, deliver exceptional service, and collaborate cross-functionally to address customer needs. Responsibilities include managing strategic accounts, driving process improvements, engaging with product feedback, and developing Success Plans to ensure customer success and retention.