Top Customer Success Jobs in Philadelphia, PA

The Client Success Assistant will support the team with tasks such as managing calendars, tracking deliverables, conducting research, and facilitating communication among team members. They will also prepare reports and format information for communication both internally and externally.

The Enterprise Customer Success Manager will build and maintain relationships with top clients in the senior living sector, ensuring satisfaction and growth. Responsibilities include managing client experiences post-implementation, driving retention and expansion, monitoring account health, conducting QBRs, and advocating for clients' needs internally. The role requires a strong communicator and relationship builder with a focus on delivering measurable value to customers.

As a Customer Success Manager at PerformYard, you will establish lasting relationships with customers, support product implementation, lead training sessions, and advocate for customer needs within the organization. Your role is to ensure client satisfaction and drive product usage while achieving responsiveness and quality goals.

As a Customer Success Manager at Transfr, you will enhance customer satisfaction and retention by driving product adoption, managing customer relationships, and utilizing data analytics to track usage and health. You will work closely with customers to ensure effective implementation, gather feedback for product improvement, and develop self-service resources while maintaining high renewal rates.

The VP of Client Success will oversee relationships with partners, manage account performance and metrics, identify revenue growth opportunities, and collaborate with teams to enhance client engagement. They will also handle problem-solving for complex client issues and conduct market research to inform partnership management strategies.

The Associate Customer Success Manager will drive product adoption, assist customers through their lifecycle, and help ensure customer satisfaction and retention. Responsibilities include monitoring customer engagement, facilitating renewals, and implementing customer onboarding processes. The role requires effective communication with clients and internal teams.

The Client Success Associate is responsible for building and maintaining strong client relationships, ensuring timely delivery of solutions, communicating progress, growing opportunities, assisting with client requests, and performing administrative tasks. This role emphasizes client satisfaction and professional growth in a dynamic environment.

The Customer Success Engineer will engage with customers, addressing queries and guiding them through the implementation of cloud security products. Responsibilities include resolving issues, providing technical support, maintaining knowledge base resources, and collaborating with various teams to enhance customer experience and product features.

As a Customer Success Manager at Marigold, you will manage an enterprise portfolio, driving customer satisfaction, retention, adoption, and growth. This role requires excellent relationship management skills, the ability to consult on business needs, and serve as the main contact for customer resolutions, ensuring successful implementation and partnership.

As a PR Customer Success Lead, you will oversee a team of Campaign Managers, monitoring account health, driving customer renewals and expansions, collaborating with the product team, and ensuring the delivery of effective PR strategies for clients.

As a Partner Success Manager, you will lead strategies to optimize client partnerships, foster growth, provide performance insights, and collaborate across teams to achieve measurable outcomes aligned with Matic's mission.

The Enterprise Customer Success Manager will manage complex enterprise accounts, ensuring user adoption and maximizing ROI from Dayshape’s software. Responsibilities include hosting customer meetings, strategizing account plans, providing training, and liaising with various stakeholders to improve product usage and customer satisfaction.

The Customer Success Manager at Redis is responsible for building customer relationships, ensuring maximum value from the company's solutions, and driving customer satisfaction and retention. The role involves onboarding customers, identifying growth opportunities, delivering business reviews, and collaborating with cross-functional teams to enhance product usage and renew contracts.

The Customer Success Engineer at Zipline supports the frontline Customer Support team and Account managers by providing technical solutions to complex customer issues. The role involves identifying system problems, developing custom scripts, maintaining documentation, and automating repetitive tasks to enhance customer satisfaction and service delivery.

The Customer Success Associate will serve as the primary relationship driver for Promenade's floral partners, managing user support requests across various platforms and advocating for exceptional customer service. Responsibilities include diagnosing support issues, improving user experience, and promoting the use of Promenade’s products to enhance local business connections.

The Customer Success Manager at Securly will manage relationships with approximately 300 school districts, focusing on customer satisfaction, retention, and account growth. Responsibilities include relationship management, needs assessment, upselling, and delivering exceptional customer service to enhance client engagement and satisfaction.

The Customer Success Manager at Marigold will manage an enterprise portfolio, focusing on customer retention, satisfaction, and growth through proactive consultative success. Responsibilities include leading strategic meetings, advocating for product enhancements, and collaborating with sales throughout the customer lifecycle.