Top Customer Success Jobs in Omaha, NE

The Customer Success Manager will engage with nonprofit clients to ensure they achieve their goals using Instrumentl's platform. Responsibilities include onboarding, retention, identifying upsell opportunities, and being the customer advocate. The role requires relationship building, effective communication, and program design skills.

Manage electronic paperwork for insurance companies, curate documents for internal database, and respond to customer inquiries via phone, email, and chat. Ensure accurate data entry and documentation, adhere to procedures, and participate in training programs while escalating complex issues as necessary.

The Customer Success Architect provides technical expertise for post-sales customer experiences, ensuring clients meet their objectives. Responsibilities include advising on best practices, capturing customer feedback, identifying new use cases for account growth, and supporting multiple roles within the company.

The Senior Manager of Customer Support is responsible for building and leading a global team to ensure an exceptional customer experience for Tray.ai users. The role involves resolving escalations, improving customer interactions, influencing internal stakeholders, and enhancing team performance based on customer satisfaction metrics. A strong technical background and the ability to work effectively in a fast-paced environment are essential.

The Outreach Specialist manages inbound and outbound calls to engage current and prospective members, handles inquiries, and executes outreach campaigns. They ensure member satisfaction, record interactions, maintain member information, and adapt to changing priorities while meeting performance targets.

As a Customer Support Representative, you will support members by answering questions, resolving issues, and ensuring access to healthcare services. Your role involves handling inbound calls and chats, providing excellent customer service, and maintaining positive relationships with existing members while adhering to company policies and procedures.