Top Customer Success Jobs in New York City, NY
As a Product Support Specialist at Canvs AI, you will provide technical customer support, implement the company’s products, facilitate communication between product and engineering teams, and coach junior staff. Your role is crucial for client satisfaction and retention, requiring a strong understanding of the products and effective troubleshooting skills.
The Senior Client Success Manager is responsible for driving post-sale servicing and client retention by building strong relationships, providing training, analyzing data, and developing insights for clients in the AdTech space. The role involves managing a diverse client portfolio and mentoring junior team members.
In this role, you'll provide technical support and troubleshooting for application development with the Okta platform. You'll assist customers, identify root causes of issues, write code/scripts for testing scenarios, document bugs, and collaborate with various teams to improve product quality and customer satisfaction. You'll ensure effective communication with developers and actively participate in after-hours support as needed.
The Technical Support Specialist will troubleshoot technical problems via phone and Zendesk, create FAQs, and document product issues while maintaining excellent communication with customers. They will collaborate with the team to improve product functionality and enhance the overall customer experience.
The Senior Implementation Manager will guide Mid Market and Enterprise customers through Yotpo’s product setups, managing onboarding processes, and ensuring exemplary customer experience. Responsibilities include training, problem-solving, and collaborating with cross-functional teams to optimize account management and onboarding.
As a Customer Experience Associate, you'll provide exceptional support to small business customers through phone, email, and live chat. The role involves managing multiple customer interactions, resolving issues efficiently, and collaborating with internal teams to improve the customer experience.
The Customer Success Manager is responsible for growing revenue and driving adoption of the Bidease Platform by managing client relationships, training them on usage, and collaborating with sales and media buying teams to meet client objectives and optimize campaigns.
As a Senior Technical Success Manager at Imply, you will manage a portfolio of strategic accounts, driving adoption and expansion of the Imply platform. You will onboard new customers, identify their business needs, and collaborate with cross-functional teams to ensure successful implementation and growth. Your role also involves gathering product feedback and developing domain expertise through customer collaboration.
The Customer Success Manager will drive end-to-end experiences for partners and service providers, ensuring exceptional customer satisfaction. Responsibilities include building relationships, customizing programming, overseeing daily operations, facilitating communication, and providing on-site support. The role requires collaboration with the Sales Team and other leaders, along with mentoring team members.
As a Customer Success Manager, you'll build deep relationships with clients, ensuring their needs are prioritized throughout their journey. Responsibilities include onboarding and training customers, driving retention through data insights, and enhancing customer experiences by collaborating with internal teams.
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