Top Customer Success Jobs in New York City, NY
The Root Cause Analysis Specialist is responsible for leading investigations, developing and tracking corrective/preventive action plans, ensuring documentation accuracy, and mentoring new leads on root cause methodology. This role also involves monitoring CAPA effectiveness and optimizing business processes using continuous improvement techniques.
As a Billing Support Specialist at Notion, you'll address customer escalations related to billing and payments, collaborate with internal teams to enhance support processes, and deliver exceptional client service, primarily through email, Zoom, and Slack.
The Service Desk Specialist I provides technical support for Grubhub employees, manages onboarding and hardware, and offers assistance with desktop applications and AV events. The role involves troubleshooting Windows and Mac issues, collaborating with IT teams, and addressing support tickets, ensuring efficient problem resolution.
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As a Customer Success Manager, you'll oversee the success of agency customers, guiding them through onboarding and product adoption. You'll serve as a trusted advisor, develop strategies for achieving program goals, manage account operations, and drive customer engagement with the CreatorIQ platform to ensure client satisfaction.
The Customer Success Manager will drive retention and growth among customers in social advertising, ensuring exceptional customer experiences, delivering support, and managing relationships with customers and partners. This role includes collaboration across functions to enhance customer success initiatives and contribute to the company’s knowledge base.
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As the Director of Customer Success, you will lead the Customer Success team, drive performance and growth, ensure customer satisfaction, and manage key business metrics like NDR and NPS. You'll develop customer success strategies, analyze metrics, foster stakeholder relationships, and optimize internal processes for effective customer engagement.
The Retention Specialist is responsible for saving and retaining customers wishing to disconnect or downgrade their services. This role involves utilizing sales skills to meet retention targets, educating customers on product benefits, and addressing inquiries through billing systems. The position requires strong communication skills and an ability to thrive in a fast-paced environment.
As HelpDesk Manager at SeatGeek, you will lead a team focused on delivering high-quality HelpDesk interactions, drive automation initiatives to reduce manual tasks, and enhance self-service tools for a hybrid workforce. You will also cultivate team growth and collaborate cross-functionally to ensure operational efficiency and improved user experience.
The Client Experience Manager at Movable Ink is responsible for managing client relationships, ensuring successful use of the platform, driving ROI through intelligent creative solutions, collaborating with sales to identify growth opportunities, and mentoring team members. This role requires deep understanding of clients' goals and the ability to lead innovative projects.
The Jr. Customer Success Manager will support the Mid-Market performance team by managing client relationships, optimizing Outbrain campaigns, and contributing to team success through analytics and strategic growth initiatives. Responsibilities involve collaboration with CSM and Sales teams to enhance client performance and drive new business opportunities.
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