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Top Customer Success Jobs in New York City, NY
As a Scheduling Representative, you will coordinate customer shipments by scheduling appointments via email, phone, or customer TMS, ensuring optimal customer service and working closely with other teams to enhance the delivery process and load optimization.
The Senior Customer Experience Strategist at Bixal will enhance federal CX landscapes and improve service delivery by establishing CX practices in government agencies, facilitating workshops, managing customer research operations, and aligning technology with customer experience goals.
As a Partner Success Manager, you will manage relationships with college campus partners, provide reporting, and seek opportunities for upsells and contract renewals. Your role includes implementing training and crafting strategic success plans while being empathetic to the challenges of young adult mental health.
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As a Customer Support Representative, you will assist clients primarily through email and phone, perform data entry tasks, follow up on cases daily, and ensure accurate communication with clients and vendors. Responsibilities include quality assurance checks, documenting interactions, and resolving client issues in a timely manner.
The SaaS Customer Success Director at QuartzBio is responsible for managing customer onboarding, retention, and growth, ensuring a successful relationship with biotech/pharma clients. They lead cross-functional teams, address customer concerns, and promote product value while overseeing a portfolio of high-impact accounts to enhance client outcomes.
The Senior Product Support Engineer will troubleshoot complex security and network issues, collaborate with Engineering, and document incident resolutions. They will provide training and mentorship to team members and contribute to product development insights based on customer use cases.
The Manager, Customer Success at Chartbeat will lead a team of Customer Success Managers, focusing on account management and customer retention. This role requires strategic planning and the ability to cultivate executive relationships with key stakeholders, manage customer renewals, and identify upsell opportunities while ensuring excellent customer service and team management.
The Representative Associate performs customer service duties, processes orders using SAP, communicates with customers and internal teams, manages inventory levels, resolves shipment discrepancies, prepares documentation, and supports continuous improvement initiatives.
The Intern, Outreach will support market overview reports for JSTOR’s Digital Stewardship Services while engaging with trends in digital preservation and collections management. The role includes research and outreach targeting key prospects in assigned regions.
The SaaS Customer Success Director will oversee customer onboarding, adoption, and retention, managing high-impact accounts, building relationships, and collaborating with sales and delivery teams to achieve business goals. They will shape the strategy for customer success, enhance client outcomes, and address customer concerns effectively.
Top Companies in New York City, NY Hiring Customer Success Roles
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